The impact of service quality on parental satisfaction: evidence from private schools in Selangor

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The impact of service quality on parental satisfaction: evidence from private schools in Selangor

This study analyses the features of Service Quality that could impact the satisfaction of parents whose children patronize private schools in the state of Selangor, Malaysia. This study adapts the SERVQUAL model to measure service quality evident in private schools, and uses Structural Equation Mode...

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Bibliographic Details
Main Authors:	Gopal Rajadurai, Kanesh Gopal, Jan, Muhammad Tahir
Format:	Proceeding Paper
Language:	English
Published:	2017
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/68004/ http://irep.iium.edu.my/68004/13/68004_The%20Impact%20of%20Service%20Quality%20on%20Parental%20Satisfaction_complete_new.pdf

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