Effect of lean six sigma on quality performance in Malaysian hospitals
Purpose – The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce management on the quality performance of Malaysian hospitals. This paper also investigates the direct and indirect relationships between top management commitment and quality performance of the...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Emerald Publishing Limited
2018
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/67798/ http://irep.iium.edu.my/67798/7/67798%20Effect%20of%20Lean%20Six%20Sigma.pdf http://irep.iium.edu.my/67798/8/67798%20Effect%20of%20Lean%20Six%20Sigma%20SCOPUS.pdf |
| _version_ | 1848786826180952064 |
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| author | Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul |
| author_facet | Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul |
| author_sort | Ahmed, Selim |
| building | IIUM Repository |
| collection | Online Access |
| description | Purpose – The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce
management on the quality performance of Malaysian hospitals. This paper also investigates the direct and
indirect relationships between top management commitment and quality performance of the healthcare
organisations in Malaysia.
Design/methodology/approach – This study applied stratified random sampling to collect data from
15 different hospitals in Peninsular Malaysia. The self-administered survey questionnaires were distributed
among 673 hospital staff (i.e. doctors, nurses, pharmacists, and medical laboratory technologists) to obtain
335 useful responses with a 49.47 per cent valid response rate. The research data were analysed based on
confirmatory factor analysis and structural equation modelling by using AMOS version 23 software.
Findings – The research findings indicated that LSS and workforce management have a significant impact on
quality performance of the Malaysian hospitals, whereas senior management commitment was found to have an
insignificant relationship with quality performance. The research findings indicate that senior management
commitment has no direct significant relationship with quality performance, but it has an indirect significant
relationship with quality performance through the mediating effects of LSS and workforce management.
Research limitations/implications – This research focussed solely on healthcare organisations in
Malaysia and thus the results might not be applicable for other countries as well as other service organisations.
Originality/value – This research provides theoretical, methodological, and practical contributions for the
LSS approach and the research findings are expected to provide guidelines to enhance the level of quality
performance in healthcare organisations in Malaysia as well as other countries. |
| first_indexed | 2025-11-14T17:15:12Z |
| format | Article |
| id | iium-67798 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T17:15:12Z |
| publishDate | 2018 |
| publisher | Emerald Publishing Limited |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-677982019-03-13T07:16:25Z http://irep.iium.edu.my/67798/ Effect of lean six sigma on quality performance in Malaysian hospitals Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul HF5001 Business. Business Administration Purpose – The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce management on the quality performance of Malaysian hospitals. This paper also investigates the direct and indirect relationships between top management commitment and quality performance of the healthcare organisations in Malaysia. Design/methodology/approach – This study applied stratified random sampling to collect data from 15 different hospitals in Peninsular Malaysia. The self-administered survey questionnaires were distributed among 673 hospital staff (i.e. doctors, nurses, pharmacists, and medical laboratory technologists) to obtain 335 useful responses with a 49.47 per cent valid response rate. The research data were analysed based on confirmatory factor analysis and structural equation modelling by using AMOS version 23 software. Findings – The research findings indicated that LSS and workforce management have a significant impact on quality performance of the Malaysian hospitals, whereas senior management commitment was found to have an insignificant relationship with quality performance. The research findings indicate that senior management commitment has no direct significant relationship with quality performance, but it has an indirect significant relationship with quality performance through the mediating effects of LSS and workforce management. Research limitations/implications – This research focussed solely on healthcare organisations in Malaysia and thus the results might not be applicable for other countries as well as other service organisations. Originality/value – This research provides theoretical, methodological, and practical contributions for the LSS approach and the research findings are expected to provide guidelines to enhance the level of quality performance in healthcare organisations in Malaysia as well as other countries. Emerald Publishing Limited 2018 Article PeerReviewed application/pdf en http://irep.iium.edu.my/67798/7/67798%20Effect%20of%20Lean%20Six%20Sigma.pdf application/pdf en http://irep.iium.edu.my/67798/8/67798%20Effect%20of%20Lean%20Six%20Sigma%20SCOPUS.pdf Ahmed, Selim and Manaf, Noor Hazilah and Islam, Rafikul (2018) Effect of lean six sigma on quality performance in Malaysian hospitals. International Journal of Healthcare Quality Assurance, 31 (8). pp. 973-987. ISSN 0952-6862 https://www.emeraldinsight.com/doi/abs/10.1108/IJHCQA-07-2017-0138 10.1108/IJHCQA-07-2017-0138 |
| spellingShingle | HF5001 Business. Business Administration Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul Effect of lean six sigma on quality performance in Malaysian hospitals |
| title | Effect of lean six sigma on quality performance in Malaysian hospitals |
| title_full | Effect of lean six sigma on quality performance in Malaysian hospitals |
| title_fullStr | Effect of lean six sigma on quality performance in Malaysian hospitals |
| title_full_unstemmed | Effect of lean six sigma on quality performance in Malaysian hospitals |
| title_short | Effect of lean six sigma on quality performance in Malaysian hospitals |
| title_sort | effect of lean six sigma on quality performance in malaysian hospitals |
| topic | HF5001 Business. Business Administration |
| url | http://irep.iium.edu.my/67798/ http://irep.iium.edu.my/67798/ http://irep.iium.edu.my/67798/ http://irep.iium.edu.my/67798/7/67798%20Effect%20of%20Lean%20Six%20Sigma.pdf http://irep.iium.edu.my/67798/8/67798%20Effect%20of%20Lean%20Six%20Sigma%20SCOPUS.pdf |