An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia
The implementation of enterprise resource planning (ERP) system to surge the performance has induced various organizations towards its adoption. Even though the government may perhaps strive for enhancements from ERP adoption, however, the organizations may experience adverse effects. The aim of thi...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
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ExcelingTech Publisher
2018
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| Online Access: | http://irep.iium.edu.my/66535/ http://irep.iium.edu.my/66535/7/66535%20n%20investigation%20of%20challenges%20in%20Enterprise%20Resource%20Planning.pdf http://irep.iium.edu.my/66535/8/66535%20n%20investigation%20of%20challenges%20in%20Enterprise%20Resource%20Planning%20SCOPUS.pdf |
| _version_ | 1848786597737136128 |
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| author | Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa |
| author_facet | Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa |
| author_sort | Mohd Farid Fernandez, Dahlia Fernandez |
| building | IIUM Repository |
| collection | Online Access |
| description | The implementation of enterprise resource planning (ERP) system to surge the performance has induced various organizations towards its adoption. Even though the government may perhaps strive for enhancements from ERP adoption, however, the organizations may experience adverse effects. The aim of this study is to investigate the challenges in implementing the ERP system on public sector organizations. This study was conducted using questionnaires survey with 52 local authorities in Malaysia which have implemented the system. It is found that that the main challenge to implement ERP in public sector organization is due to the complexity of existing working structure (i.e. protocols, bureaucracy, etc.) in meeting ERP requirements. It is followed by the difficulties in adapting to the change brought by this system where its change the way people work, and lack of experience and appropriate skills in implementing this complex system. |
| first_indexed | 2025-11-14T17:11:34Z |
| format | Article |
| id | iium-66535 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T17:11:34Z |
| publishDate | 2018 |
| publisher | ExcelingTech Publisher |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-665352018-10-12T02:40:29Z http://irep.iium.edu.my/66535/ An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa HF5601 Accounting. Bookkeeping The implementation of enterprise resource planning (ERP) system to surge the performance has induced various organizations towards its adoption. Even though the government may perhaps strive for enhancements from ERP adoption, however, the organizations may experience adverse effects. The aim of this study is to investigate the challenges in implementing the ERP system on public sector organizations. This study was conducted using questionnaires survey with 52 local authorities in Malaysia which have implemented the system. It is found that that the main challenge to implement ERP in public sector organization is due to the complexity of existing working structure (i.e. protocols, bureaucracy, etc.) in meeting ERP requirements. It is followed by the difficulties in adapting to the change brought by this system where its change the way people work, and lack of experience and appropriate skills in implementing this complex system. ExcelingTech Publisher 2018 Article PeerReviewed application/pdf en http://irep.iium.edu.my/66535/7/66535%20n%20investigation%20of%20challenges%20in%20Enterprise%20Resource%20Planning.pdf application/pdf en http://irep.iium.edu.my/66535/8/66535%20n%20investigation%20of%20challenges%20in%20Enterprise%20Resource%20Planning%20SCOPUS.pdf Mohd Farid Fernandez, Dahlia Fernandez and Zainol, Zaini and Ahmad @ Abdul Mutalib, Hawa (2018) An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia. International Journal of Supply Chain Management, 7 (3). pp. 113-117. ISSN 2050-7399 http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2236/pdf |
| spellingShingle | HF5601 Accounting. Bookkeeping Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia |
| title | An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia |
| title_full | An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia |
| title_fullStr | An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia |
| title_full_unstemmed | An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia |
| title_short | An investigation of challenges in Enterprise Resource Planning (ERP) implementation: the case of public sector in Malaysia |
| title_sort | investigation of challenges in enterprise resource planning (erp) implementation: the case of public sector in malaysia |
| topic | HF5601 Accounting. Bookkeeping |
| url | http://irep.iium.edu.my/66535/ http://irep.iium.edu.my/66535/ http://irep.iium.edu.my/66535/7/66535%20n%20investigation%20of%20challenges%20in%20Enterprise%20Resource%20Planning.pdf http://irep.iium.edu.my/66535/8/66535%20n%20investigation%20of%20challenges%20in%20Enterprise%20Resource%20Planning%20SCOPUS.pdf |