Experiences of the public on the services in emergency department: a qualitative study
Objective: The purpose of this study was to explore the experiences of the public on the services provided in the Emergency Department (ED) of Hospital Tengku Ampuan Afzan (HTAA) . Methods: An exploratory, descriptive design was used to understand public experiences on the services in the ED. Ten...
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| Format: | Article |
| Language: | English |
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Kulliyyah of Nursing, International Islamic University Malaysia
2018
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| Online Access: | http://irep.iium.edu.my/66199/ http://irep.iium.edu.my/66199/1/66199_Experiences%20of%20the%20public%20on%20the%20services.pdf |
| _version_ | 1848786529705525248 |
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| author | Aung, Khin Thandar Saiful Bahri, Fatin Izzati |
| author_facet | Aung, Khin Thandar Saiful Bahri, Fatin Izzati |
| author_sort | Aung, Khin Thandar |
| building | IIUM Repository |
| collection | Online Access |
| description | Objective: The purpose of this study was to explore the experiences of the public on the services
provided in the Emergency Department (ED) of Hospital Tengku Ampuan Afzan (HTAA) . Methods: An exploratory, descriptive design was used to understand public experiences on the services in the ED. Ten respondents who fit the inclusion criteria were selected using purposive sampling method during their visit to the ED. They were interviewed for 30 to 45 minutes and were audio-recorded with the permission of the participants. The general meaning and the tone conveyed by the respondents were determined through coding, descriptions, and the themes that emerged. Results: Four major themes emerged from the study including waiting time, ED staff, information regarding the ED, and expectation on the ED services. Conclusion: As a result, there is a need to improve the practices in the ED and a need for an awareness program on the real functions and services of the ED. |
| first_indexed | 2025-11-14T17:10:29Z |
| format | Article |
| id | iium-66199 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T17:10:29Z |
| publishDate | 2018 |
| publisher | Kulliyyah of Nursing, International Islamic University Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-661992018-10-02T08:14:53Z http://irep.iium.edu.my/66199/ Experiences of the public on the services in emergency department: a qualitative study Aung, Khin Thandar Saiful Bahri, Fatin Izzati R Medicine (General) RT Nursing Objective: The purpose of this study was to explore the experiences of the public on the services provided in the Emergency Department (ED) of Hospital Tengku Ampuan Afzan (HTAA) . Methods: An exploratory, descriptive design was used to understand public experiences on the services in the ED. Ten respondents who fit the inclusion criteria were selected using purposive sampling method during their visit to the ED. They were interviewed for 30 to 45 minutes and were audio-recorded with the permission of the participants. The general meaning and the tone conveyed by the respondents were determined through coding, descriptions, and the themes that emerged. Results: Four major themes emerged from the study including waiting time, ED staff, information regarding the ED, and expectation on the ED services. Conclusion: As a result, there is a need to improve the practices in the ED and a need for an awareness program on the real functions and services of the ED. Kulliyyah of Nursing, International Islamic University Malaysia 2018-07-31 Article PeerReviewed application/pdf en http://irep.iium.edu.my/66199/1/66199_Experiences%20of%20the%20public%20on%20the%20services.pdf Aung, Khin Thandar and Saiful Bahri, Fatin Izzati (2018) Experiences of the public on the services in emergency department: a qualitative study. Interntional Journal of Care Scholar, 1 (2). pp. 1-4. E-ISSN 2600-898X http://journals.iium.edu.my/ijcs/index.php/ijcs/issue/view/5 |
| spellingShingle | R Medicine (General) RT Nursing Aung, Khin Thandar Saiful Bahri, Fatin Izzati Experiences of the public on the services in emergency department: a qualitative study |
| title | Experiences of the public on the services in emergency department: a qualitative study |
| title_full | Experiences of the public on the services in emergency department: a qualitative study |
| title_fullStr | Experiences of the public on the services in emergency department: a qualitative study |
| title_full_unstemmed | Experiences of the public on the services in emergency department: a qualitative study |
| title_short | Experiences of the public on the services in emergency department: a qualitative study |
| title_sort | experiences of the public on the services in emergency department: a qualitative study |
| topic | R Medicine (General) RT Nursing |
| url | http://irep.iium.edu.my/66199/ http://irep.iium.edu.my/66199/ http://irep.iium.edu.my/66199/1/66199_Experiences%20of%20the%20public%20on%20the%20services.pdf |