Prioritization of service quality dimensions for healthcare sector using analytic hierarchy process

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Prioritization of service quality dimensions for healthcare sector using analytic hierarchy process

Due to the unique nature among the service industries, the overriding objective of the healthcare sector is to provide error free, impeccable services to their patients and clientele. It is not an option rather a norm for the healthcare sector to uphold and maintain the level of service that is quin...

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Bibliographic Details
Main Author:	Islam, Rafikul
Format:	Proceeding Paper
Language:	English English
Published:	2017
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/65979/ http://irep.iium.edu.my/65979/13/65979-programme%20book.pdf http://irep.iium.edu.my/65979/1/IIT%20Kharagpur.pdf

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