Determinants of quality services provision of local government: evidence from Bangladesh
The present study aimed at exploring the determinants of perceived quality services of Dhaka City Corporation (DCC) provided towards the slum dwellers. For the purpose of the study, data were collected from the respondents with a structured questionnaire survey using stratified random sampling. Coll...
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| Format: | Article |
| Language: | English |
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Macrothink Institute
2018
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| Online Access: | http://irep.iium.edu.my/64983/ http://irep.iium.edu.my/64983/1/64983_Determinants%20of%20Quality%20Services%20Provision.pdf |
| _version_ | 1848786309833818112 |
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| author | Ashraf, Musfiqa Moniruzzaman, Md. Quddus, S. M. Abdul |
| author_facet | Ashraf, Musfiqa Moniruzzaman, Md. Quddus, S. M. Abdul |
| author_sort | Ashraf, Musfiqa |
| building | IIUM Repository |
| collection | Online Access |
| description | The present study aimed at exploring the determinants of perceived quality services of Dhaka City Corporation (DCC) provided towards the slum dwellers. For the purpose of the study, data were collected from the respondents with a structured questionnaire survey using stratified random sampling. Collected data were analyzed using partial least squares (PLS) with the support of the software Smart PLS 2.0 M3. The statistical findings of this study reveal that tangibility, responsiveness, reliability, empathy dimensions and logistic supports are the significant factors influencing the perceived service quality services of the local government. Among them, responsiveness was found to the most significant followed by logistic support, empathy, reliability and tangibles. The outcome of this research work has enriched the existing body of knowledge in the field of local government’s service quality. The policy makers, local government and other related stakeholders might find this study as an essential tool in designing, developing and implementing their activities directed to the slum dwellers. |
| first_indexed | 2025-11-14T17:07:00Z |
| format | Article |
| id | iium-64983 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T17:07:00Z |
| publishDate | 2018 |
| publisher | Macrothink Institute |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-649832019-03-13T07:04:03Z http://irep.iium.edu.my/64983/ Determinants of quality services provision of local government: evidence from Bangladesh Ashraf, Musfiqa Moniruzzaman, Md. Quddus, S. M. Abdul JF1338 Public administration The present study aimed at exploring the determinants of perceived quality services of Dhaka City Corporation (DCC) provided towards the slum dwellers. For the purpose of the study, data were collected from the respondents with a structured questionnaire survey using stratified random sampling. Collected data were analyzed using partial least squares (PLS) with the support of the software Smart PLS 2.0 M3. The statistical findings of this study reveal that tangibility, responsiveness, reliability, empathy dimensions and logistic supports are the significant factors influencing the perceived service quality services of the local government. Among them, responsiveness was found to the most significant followed by logistic support, empathy, reliability and tangibles. The outcome of this research work has enriched the existing body of knowledge in the field of local government’s service quality. The policy makers, local government and other related stakeholders might find this study as an essential tool in designing, developing and implementing their activities directed to the slum dwellers. Macrothink Institute 2018-06-28 Article PeerReviewed application/pdf en http://irep.iium.edu.my/64983/1/64983_Determinants%20of%20Quality%20Services%20Provision.pdf Ashraf, Musfiqa and Moniruzzaman, Md. and Quddus, S. M. Abdul (2018) Determinants of quality services provision of local government: evidence from Bangladesh. Journal of Public Administration and Governance, 8 (2). pp. 368-383. ISSN 2161-7104 https://doi.org/10.5296/jpag.v8i2.13131 10.5296/jpag.v8i2.13131 |
| spellingShingle | JF1338 Public administration Ashraf, Musfiqa Moniruzzaman, Md. Quddus, S. M. Abdul Determinants of quality services provision of local government: evidence from Bangladesh |
| title | Determinants of quality services provision of local government: evidence from Bangladesh |
| title_full | Determinants of quality services provision of local government: evidence from Bangladesh |
| title_fullStr | Determinants of quality services provision of local government: evidence from Bangladesh |
| title_full_unstemmed | Determinants of quality services provision of local government: evidence from Bangladesh |
| title_short | Determinants of quality services provision of local government: evidence from Bangladesh |
| title_sort | determinants of quality services provision of local government: evidence from bangladesh |
| topic | JF1338 Public administration |
| url | http://irep.iium.edu.my/64983/ http://irep.iium.edu.my/64983/ http://irep.iium.edu.my/64983/ http://irep.iium.edu.my/64983/1/64983_Determinants%20of%20Quality%20Services%20Provision.pdf |