Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia

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Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia

Complaint management and redress mechanism constitute a cardinal element of financial consumer protection which should be provided by financial consumer protection regulator. This study explores the role of the Central Bank of Malaysia, Ministry of Domestic Trade, Co-operatives and Consumerism as w...

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Bibliographic Details
Main Authors:	Hassan, Rusni, Kassim, Salina, Hingun, Mohsin, Abu Bakar, Elistina, Ilias, Ibtisam @ Ilyana
Format:	Proceeding Paper
Language:	English English
Published:	2018
Subjects:	HG Finance HG3368 Islamic Banking and Finance HG3691 Credit KPG Malaysia
Online Access:	http://irep.iium.edu.my/64693/ http://irep.iium.edu.my/64693/1/Ilyana%20Melbourne%20Full%20Paper.pdf http://irep.iium.edu.my/64693/2/Ilyana%20Melbourne%20LOApdf.pdf

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