Calculating customer experience management index for telecommunication service using genetic algorithm based weighted attributes

QR Code

Calculating customer experience management index for telecommunication service using genetic algorithm based weighted attributes

The Customers are the hearts of any industry. Telecommunication being a service oriented industry always prioritizes to find ways of making customers happy, satisfied and loyal. By recognizing this prominence, this paper presents a survey based analysis. A study is conducted to determine what m...

Full description

Bibliographic Details
Main Authors:	Khan, Nusratullah, Akram, M. Usman, Shah, Asadullah, Ahmed Khan, Shoab
Format:	Proceeding Paper
Language:	English English
Published:	IEEE 2018
Subjects:	T10.5 Communication of technical information
Online Access:	http://irep.iium.edu.my/64354/ http://irep.iium.edu.my/64354/7/64354%20Calculating%20Customer%20Experience%20Management.pdf http://irep.iium.edu.my/64354/13/64354_Calculating%20customer%20experience%20management%20index_scopus.pdf

Similar Items

Important attributes of customer satisfaction in telecom industry: a survey based study
by: Khan, Nusratullah, et al.
Published: (2017)

Detecting change from social networks using temporal analysis of email data
by: Nusratullah, Kajal, et al.
Published: (2018)

Detecting changes in context using time series analysis of social network
by: Nusratullah , Kajal, et al.
Published: (2015)

Visualization: a tool to study nodes in multi-dimensional networks
by: Noor, Fozia, et al.
Published: (2019)

Key individual identification using dimensional relevance in the stratum of networks
by: Shah, Asadullah, et al.
Published: (2019)

Contribution of cloud computing in the reduction of carbon dioxide emission
by: Khan, Nusratullah, et al.
Published: (2014)

Identification of valued users to generate more telecom filigence
by: Khan, N., et al.
Published: (2018)

Risk management policies of telecommunication and engineering laboratories
by: Shah, Abdul Salam, et al.
Published: (2016)

Relation mining using cross correlation of multi domain social networks
by: Noor, Fozia, et al.
Published: (2015)

Measuring the impact of service quality in telecommunication services of Pakistan: a conceptual framework
by: Rind, M. Malook, et al.
Published: (2015)

Template based procedural rigging of quadrupeds with custom manipulators
by: Bhatti, Zeeshan, et al.
Published: (2013)

A customer methodology for developing green cellular phone: a case of University Malaysia Pahang Students
by: Uddin, Mueen, et al.
Published: (2015)

Deployment of social nets in multilayer model to identify key individuals using majority voting
by: Noor, Fozia, et al.
Published: (2019)

Analysis of design principles and requirements for procedural rigging of bipeds and quadrupeds characters with custom manipulators for animation
by: Bhati, Zeeshan, et al.
Published: (2015)

Measuring antecedents of customer satisfaction: an empirical analysis of telecom services in Pakistan
by: Rind, M. M., et al.
Published: (2016)

Factors effecting fixed-line telecom services customer retention: A study of Pakistan
by: Rind, M. Malook, et al.
Published: (2016)

Preliminary study for customer’s online shopping satisfaction from security perspective
by: Imtiaz Ali, Najma, et al.
Published: (2018)

Energy efficiency in virtualized data center
by: Karamat Khan, Tehmina, et al.
Published: (2018)

Differential image compression for telemedicine: a novel approach
by: Khan, Adnan Alam, et al.
Published: (2011)

An appraisal of off-line signature verification techniques
by: Shah, Abdul Salam, et al.
Published: (2015)

High image quality watermarking model by using genetic algorithm
by: Mohammed, Ghassan N., et al.
Published: (2012)

Innovative Web2.0 based collaborative learning and study circle model: integrating Islamic Revealed Knowledge and Human Science
by: Shah, Asadullah
Published: (2014)

Pervasive learning using cloud computing
by: Shah, Asadullah
Published: (2015)

Deployment of social nets in multi-layer model to identify Key individuals using majority voting
by: Shah, Asadullah
Published: (2019)

Metrics for computing performance of data center for instigating Energy Efficient Data center
by: Shah, Asadullah
Published: (2014)

Forensic analysis of offline signature using multi-layer perception and random forest
by: Shah, Abdul Salam, et al.
Published: (2017)

Critical insight for MAPReduce optimization in Hadoop
by: Khan, Burhan ul Islam, et al.
Published: (2014)

Manifestation and mitigation of node misbehaviour in adhoc networks
by: Khan, Burhan ul Islam, et al.
Published: (2014)

Behaviour visualization for malicious-attacker node collusion in MANET based on probabilistic approach
by: Olanrewaju, Rashidah Funke, et al.
Published: (2015)

Factors affecting secure software development practices among developers- an investigation
by: Ahmed Maher, Zulfikar, et al.
Published: (2019)

EloPSO: energy aware elephant swarm optimization for mobile adhoc networks
by: Khan , Burhan ul Islam, et al.
Published: (2014)

An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait
by: Alzabi, Tami, et al.
Published: (2015)

Mobile online services and measuring user satisfaction: study of Kuwait
by: Shah, Asadullah, et al.
Published: (2015)

Predicting the fraud volume in personal computer using different web browsers
by: Z, Nuha, et al.
Published: (2017)

A Web 2.0-based collaborative learning to promote the practices of Islam as a way of life
by: Ataie, Fariba, et al.
Published: (2019)

Gender and mobile payment system adoption among students of tertiary institutions in Nigeria
by: Hamza, Aminu, et al.
Published: (2014)

A conceptual framework for determining acceptance of Internet of Things (IoT) in higher education institutions of Pakistan
by: Shaikh, Humaiz, et al.
Published: (2019)

Similarities and dissimilarities between character frequencies of written text of Melayu, English and Indonesian languages
by: Shah, Asadullah, et al.
Published: (2013)

Predicting the fraud volume in the advent of internet enabled handheld devices
by: Zammarah, Nuha Abdullah, et al.
Published: (2015)

Performance analysis of clustering based genetic algorithm
by: Najeeb, Athaur Rahman, et al.
Published: (2016)