"How Can I Help You?": Communication skills of front desk officers

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"How Can I Help You?": Communication skills of front desk officers

This paper describes a study which investigated the communication skills of front desk officers at a Malaysian higher learning institution. Using verbal recordings, interviews and researcher’s observation and annotation, data was collected from conversation between administrative staff and internati...

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Bibliographic Details
Main Authors:	Wan Mahmood, Wan Mas Athirah, Ariffin, Adlina
Format:	Article
Language:	English
Published:	IDOSI Publications 2018
Subjects:	PE English
Online Access:	http://irep.iium.edu.my/63831/ http://irep.iium.edu.my/63831/1/Asian%20Journal%20of%20Business%20Management%20Studies%209%20%281%29%2013-19%2C%202018.pdf

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