“How can I help you?”: communication skills of front desk officers

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“How can I help you?”: communication skills of front desk officers

This paper describes a study which investigated the communication skills of front desk officers at a Malaysian higher learning institution. Using verbal recordings, interviews and researcher’s observation and annotation, data was collected from conversation between administrative staff and internati...

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Bibliographic Details
Main Authors:	Wan Mahmood, Wan Mas Athirah, Ariffin, Adlina
Format:	Proceeding Paper
Language:	English English English English
Published:	2018
Subjects:	P87 Communication. Mass media P94 Communication and Islam
Online Access:	http://irep.iium.edu.my/62717/ http://irep.iium.edu.my/62717/2/MULAC%202018%20Prog%20Book.pdf http://irep.iium.edu.my/62717/3/NOTIFICATION%20107.pdf http://irep.iium.edu.my/62717/18/Ppt%20MULA%20CON%20%28version%20A%29.pdf http://irep.iium.edu.my/62717/19/MULAC%20Cert%202018.pdf

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