Evaluation of user experience on customer services mobile application
The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobil...
| Main Authors: | Yue Hock, Sim, Omar, Ridha, Mahmud, Murni |
|---|---|
| Format: | Proceeding Paper |
| Language: | English |
| Published: |
Universiti Tenaga Nasional
2017
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/62671/ http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf |
Similar Items
Comparing the usability and users acceptance of open sources Learning Management System (LMS)
by: Sim, Yue Hock, et al.
Published: (2015)
by: Sim, Yue Hock, et al.
Published: (2015)
Taxonomies of User Experience (UX) evaluation methods
by: Sugu, Rajeshkumar, et al.
Published: (2013)
by: Sugu, Rajeshkumar, et al.
Published: (2013)
Measuring usability of electronic Quran mobile application in pervasive computing environments: user profiling
by: Abd Ghani, Nur Nina Syazwani, et al.
Published: (2017)
by: Abd Ghani, Nur Nina Syazwani, et al.
Published: (2017)
User experience: Assessing the effectiveness of internet booking services
by: Md. Tap, Abu Osman, et al.
Published: (2010)
by: Md. Tap, Abu Osman, et al.
Published: (2010)
User experience:assesing the effectiveness of internet booking service
by: Hussein, Idyawati, et al.
Published: (2010)
by: Hussein, Idyawati, et al.
Published: (2010)
An evaluation of mobile Quran apps
by: Mahmud, Murni, et al.
Published: (2015)
by: Mahmud, Murni, et al.
Published: (2015)
User perception on interactive digital exhibits and learning experience
by: Abu Bakar, Juliana Aida, et al.
Published: (2015)
by: Abu Bakar, Juliana Aida, et al.
Published: (2015)
Digital-only bank mobile application development in Malaysia: enhancing customer experience
by: Chua, Huey Mei
Published: (2022)
by: Chua, Huey Mei
Published: (2022)
User Experience Design (UXD): a survey of user interface development practices in Malaysia
by: Hussein, Idyawati, et al.
Published: (2012)
by: Hussein, Idyawati, et al.
Published: (2012)
Exploring end-user preferences of 3D mobile interactive navigation design
by: Abubakar, Adamu, et al.
Published: (2011)
by: Abubakar, Adamu, et al.
Published: (2011)
User awareness in the authenticity of mobile Quran apps
by: Talib, Shuhaili, et al.
Published: (2016)
by: Talib, Shuhaili, et al.
Published: (2016)
A survey of user experience practice: A point of meet between academic and industry
by: Hussein, Idyawati, et al.
Published: (2014)
by: Hussein, Idyawati, et al.
Published: (2014)
User satisfaction on smart phone interface design, information quality evaluation
by: Zamzami, Ikhlas, et al.
Published: (2013)
by: Zamzami, Ikhlas, et al.
Published: (2013)
Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police
by: Saif Murshed Almeqbaali, Salem Rashed
Published: (2022)
by: Saif Murshed Almeqbaali, Salem Rashed
Published: (2022)
Assessing the user experience of airlines websites in Malaysia based on customer centered design
by: Syahrul Nizam, Junaini, et al.
Published: (2005)
by: Syahrul Nizam, Junaini, et al.
Published: (2005)
Modelling the factors measuring customer service excellence for mobile application technology usage in Abu Dhabi
by: Al Naqbi, Saeed, et al.
Published: (2022)
by: Al Naqbi, Saeed, et al.
Published: (2022)
A survey on Islamic mobile applications for children
by: Machfud, Fitria Maulida, et al.
Published: (2016)
by: Machfud, Fitria Maulida, et al.
Published: (2016)
User experience on educational websites’ search engine.
by: Mahmud, Murni, et al.
Published: (2011)
by: Mahmud, Murni, et al.
Published: (2011)
A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments
by: Umar, Muhammad Akilu, et al.
Published: (2018)
by: Umar, Muhammad Akilu, et al.
Published: (2018)
Rich information service delivery to mobile users using smart posters
by: Ayu, Media Anugerah, et al.
Published: (2012)
by: Ayu, Media Anugerah, et al.
Published: (2012)
User experience in mobile application design: utility defined context of use
by: Lubis, Muharman, et al.
Published: (2019)
by: Lubis, Muharman, et al.
Published: (2019)
Mobile user location prediction enabled services in ubiquitous computing: determination user location using MFN algorithm
by: Mantoro, Teddy, et al.
Published: (2009)
by: Mantoro, Teddy, et al.
Published: (2009)
Usability evaluation of hospital websites in Nigeria: what affects end users’ preferences?
by: O. Raji, Shakirat, et al.
Published: (2014)
by: O. Raji, Shakirat, et al.
Published: (2014)
Quality rating of Islamic websites features : a single-user evaluation
by: Md. Tap, Abu Osman, et al.
Published: (2010)
by: Md. Tap, Abu Osman, et al.
Published: (2010)
Proposing a framework for evaluating information quality of mobile interface design for electronic government services
by: Zamzami, Ikhlas F., et al.
Published: (2011)
by: Zamzami, Ikhlas F., et al.
Published: (2011)
Evaluation of service users' experiences of participating in an exercise programme at the Western Australian State Forensic Mental Health Services
by: Wynaden, Dianne, et al.
Published: (2012)
by: Wynaden, Dianne, et al.
Published: (2012)
Customer knowledge management application in Malaysian mobile service providers
by: Sulaiman, Shamsuddin, et al.
Published: (2011)
by: Sulaiman, Shamsuddin, et al.
Published: (2011)
Customer knowledge management application in Malaysian
mobile service providers
by: Sulaiman, Shamsudin, et al.
Published: (2011)
by: Sulaiman, Shamsudin, et al.
Published: (2011)
A comparison of field-based and lab-based experiments to evaluate user experience of personalised mobile devices
by: Sun, Xu, et al.
Published: (2013)
by: Sun, Xu, et al.
Published: (2013)
Design approach for customers experience in services
by: Majid, Ahmad Zuhairi Abdul, et al.
Published: (2011)
by: Majid, Ahmad Zuhairi Abdul, et al.
Published: (2011)
User experience design (UXD) of mobile application: an implementation of a case study
by: Yazid, Mariam Azwa, et al.
Published: (2017)
by: Yazid, Mariam Azwa, et al.
Published: (2017)
Quality rating of islamic websites features : A single user evaluation
by: Mahmud, Murni, et al.
Published: (2010)
by: Mahmud, Murni, et al.
Published: (2010)
Developing an integrative customer satisfaction model: an application of customer experience in Malaysian e-banking services
by: Bashir, Md Abdul, et al.
Published: (2020)
by: Bashir, Md Abdul, et al.
Published: (2020)
Evaluating the design features of Islamic website: a Muslim user perception
by: Aliyu, Mansur, et al.
Published: (2013)
by: Aliyu, Mansur, et al.
Published: (2013)
Factors affecting customer experience for cellular mobile services of telecommunication companies in Kuala Terengganu / Wajihah Rashid
by: Rashid, Wajihah
Published: (2017)
by: Rashid, Wajihah
Published: (2017)
Broadband services to the end users
by: Eltaif, Tawfig, et al.
Published: (2013)
by: Eltaif, Tawfig, et al.
Published: (2013)
A Study On The Effect Of
Attractiveness, Pragmatic, And
Hedonic Quality On The User
Experience Of A Dark Mode Mobile
Reading Application On Young User In
China
by: Yang, Aiyi
Published: (2024)
by: Yang, Aiyi
Published: (2024)
Investigation of mobile devices usage and mobile
augmented reality applications among older people
by: Abd Malik, Sofianiza, et al.
Published: (2014)
by: Abd Malik, Sofianiza, et al.
Published: (2014)
Measuring information contents quality of E-Services through mobile devices
by: Zamzami, Ikhlas, et al.
Published: (2011)
by: Zamzami, Ikhlas, et al.
Published: (2011)
E-service quality model for assessing customer satisfaction of mobile banking application
by: Owuamanam, Jude Ndubuisi
Published: (2021)
by: Owuamanam, Jude Ndubuisi
Published: (2021)
Similar Items
-
Comparing the usability and users acceptance of open sources Learning Management System (LMS)
by: Sim, Yue Hock, et al.
Published: (2015) -
Taxonomies of User Experience (UX) evaluation methods
by: Sugu, Rajeshkumar, et al.
Published: (2013) -
Measuring usability of electronic Quran mobile application in pervasive computing environments: user profiling
by: Abd Ghani, Nur Nina Syazwani, et al.
Published: (2017) -
User experience: Assessing the effectiveness of internet booking services
by: Md. Tap, Abu Osman, et al.
Published: (2010) -
User experience:assesing the effectiveness of internet booking service
by: Hussein, Idyawati, et al.
Published: (2010)