Evaluation of user experience on customer services mobile application
The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobil...
| Main Authors: | , , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
Universiti Tenaga Nasional
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/62671/ http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf |
| _version_ | 1848785883647442944 |
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| author | Yue Hock, Sim Omar, Ridha Mahmud, Murni |
| author_facet | Yue Hock, Sim Omar, Ridha Mahmud, Murni |
| author_sort | Yue Hock, Sim |
| building | IIUM Repository |
| collection | Online Access |
| description | The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented. |
| first_indexed | 2025-11-14T17:00:13Z |
| format | Proceeding Paper |
| id | iium-62671 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T17:00:13Z |
| publishDate | 2017 |
| publisher | Universiti Tenaga Nasional |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-626712018-06-28T06:28:19Z http://irep.iium.edu.my/62671/ Evaluation of user experience on customer services mobile application Yue Hock, Sim Omar, Ridha Mahmud, Murni T Technology (General) The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented. Universiti Tenaga Nasional 2017 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf Yue Hock, Sim and Omar, Ridha and Mahmud, Murni (2017) Evaluation of user experience on customer services mobile application. In: The 4th National Graduate Conference, University Tenaga Nasional, Malaysia. |
| spellingShingle | T Technology (General) Yue Hock, Sim Omar, Ridha Mahmud, Murni Evaluation of user experience on customer services mobile application |
| title | Evaluation of user experience on customer services mobile application |
| title_full | Evaluation of user experience on customer services mobile application |
| title_fullStr | Evaluation of user experience on customer services mobile application |
| title_full_unstemmed | Evaluation of user experience on customer services mobile application |
| title_short | Evaluation of user experience on customer services mobile application |
| title_sort | evaluation of user experience on customer services mobile application |
| topic | T Technology (General) |
| url | http://irep.iium.edu.my/62671/ http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf |