Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom
This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms hav...
| Main Authors: | , |
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| Format: | Proceeding Paper |
| Language: | English |
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Ahmad Ibrahim Kulliyyah of Laws, International Islamic University Malaysia
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/62278/ http://irep.iium.edu.my/62278/1/62278_Outsourcing%20justice%20and%20the%20emergence%20of%20consumer.pdf |
| _version_ | 1848785818823426048 |
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| author | Omoola Olalekan, Sodiq Mohamed, Nurah Sabahiah |
| author_facet | Omoola Olalekan, Sodiq Mohamed, Nurah Sabahiah |
| author_sort | Omoola Olalekan, Sodiq |
| building | IIUM Repository |
| collection | Online Access |
| description | This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate legal framework is capable industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate
Keyword: consumer, outsourcing, ombudsman ADR, United Kingdom |
| first_indexed | 2025-11-14T16:59:11Z |
| format | Proceeding Paper |
| id | iium-62278 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T16:59:11Z |
| publishDate | 2017 |
| publisher | Ahmad Ibrahim Kulliyyah of Laws, International Islamic University Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-622782023-10-19T07:30:23Z http://irep.iium.edu.my/62278/ Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom Omoola Olalekan, Sodiq Mohamed, Nurah Sabahiah K Law (General) This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate legal framework is capable industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate Keyword: consumer, outsourcing, ombudsman ADR, United Kingdom Ahmad Ibrahim Kulliyyah of Laws, International Islamic University Malaysia 2017-08-09 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/62278/1/62278_Outsourcing%20justice%20and%20the%20emergence%20of%20consumer.pdf Omoola Olalekan, Sodiq and Mohamed, Nurah Sabahiah (2017) Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom. In: International Conference on Dispute Resolution 2017 - Modern Trends in Effective Dispute Resolution, 9th-10th August 2017, Kuala Lumpur, Malaysia. https://icdr2017.org/about/ |
| spellingShingle | K Law (General) Omoola Olalekan, Sodiq Mohamed, Nurah Sabahiah Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom |
| title | Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom |
| title_full | Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom |
| title_fullStr | Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom |
| title_full_unstemmed | Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom |
| title_short | Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom |
| title_sort | outsourcing justice and the emergence of consumer ombudsman regulatory framework in the united kingdom |
| topic | K Law (General) |
| url | http://irep.iium.edu.my/62278/ http://irep.iium.edu.my/62278/ http://irep.iium.edu.my/62278/1/62278_Outsourcing%20justice%20and%20the%20emergence%20of%20consumer.pdf |