Service quality, value, satisfaction and future intention in medical tourism
Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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UiTM Press, Universiti Teknologi Mara.
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/61426/ http://irep.iium.edu.my/61426/1/MEDICAL%20TOURISM%20JHTCA.pdf |
| _version_ | 1848785671615938560 |
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| author | Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin |
| author_facet | Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin |
| author_sort | Abd Manaf, Noor Hazilah |
| building | IIUM Repository |
| collection | Online Access |
| description | Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang. |
| first_indexed | 2025-11-14T16:56:51Z |
| format | Article |
| id | iium-61426 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T16:56:51Z |
| publishDate | 2017 |
| publisher | UiTM Press, Universiti Teknologi Mara. |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-614262018-01-16T02:42:27Z http://irep.iium.edu.my/61426/ Service quality, value, satisfaction and future intention in medical tourism Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin H Social Sciences (General) Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang. UiTM Press, Universiti Teknologi Mara. 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/61426/1/MEDICAL%20TOURISM%20JHTCA.pdf Abd Manaf, Noor Hazilah and Maulan, Suharni and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahari, Zainurin (2017) Service quality, value, satisfaction and future intention in medical tourism. Journal of Tourism, Hospitality, and Culinary Arts, 9 (3). pp. 42-53. ISSN 1985-8914 E-ISSN 2590-3837 https://fhtm.uitm.edu.my/v2/images/jthca/Vol9Issue3/Chap-4.pdf |
| spellingShingle | H Social Sciences (General) Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin Service quality, value, satisfaction and future intention in medical tourism |
| title | Service quality, value, satisfaction and future intention in medical tourism |
| title_full | Service quality, value, satisfaction and future intention in medical tourism |
| title_fullStr | Service quality, value, satisfaction and future intention in medical tourism |
| title_full_unstemmed | Service quality, value, satisfaction and future intention in medical tourism |
| title_short | Service quality, value, satisfaction and future intention in medical tourism |
| title_sort | service quality, value, satisfaction and future intention in medical tourism |
| topic | H Social Sciences (General) |
| url | http://irep.iium.edu.my/61426/ http://irep.iium.edu.my/61426/ http://irep.iium.edu.my/61426/1/MEDICAL%20TOURISM%20JHTCA.pdf |