Measuring quality performance between public and private hospitals in Malaysia

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Measuring quality performance between public and private hospitals in Malaysia

Abstract Purpose – This study aims to measure quality performance of the Malaysian hospitals based on eight items, namely, progress of quality management, medical service cost, reduce errors in medical services, patient waiting time, reduce waste in processes, patient complaint, employee job sati...

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Bibliographic Details
Main Authors:	Ahmed, Selim, Abd Manaf, Noor Hazilah, Islam, Rafikul
Format:	Article
Language:	English English
Published:	Emerald 2017
Subjects:	RA960 Medical Centers. Hospitals. Dispensaries. Clinics
Online Access:	http://irep.iium.edu.my/60797/ http://irep.iium.edu.my/60797/1/SELIM%20IJQSS.pdf http://irep.iium.edu.my/60797/7/60797_Measuring%20quality%20performance_scopus.pdf

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