Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach

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Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach

Abstract:Employee commitment to service quality so-called 'Quality Pledge' initially encompasses an employee's loyalty and their willingness to put an extra effort in their work by following the organizational values which lead them to remain in the organization. Nevertheless, in orde...

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Bibliographic Details
Main Authors:	Ma’amor, Hairunnisa, Hashim, Nurhazirah, Achim, Nur'Ain, Muhamad Yunus, Nor Sara Nadia, Haque, A. K. M. Ahasanul
Format:	Proceeding Paper
Language:	English English English
Published:	2017
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/60628/ http://irep.iium.edu.my/60628/1/60628_Determinants%20of%20Quality%20Pledge_abstract.pdf http://irep.iium.edu.my/60628/2/60628_Determinants%20of%20Quality%20Pledge_tentative.pdf http://irep.iium.edu.my/60628/13/60628_Determinants%20of%20Quality%20Pledge_scopus.pdf

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