Total quality management practices in Islamic banking system: a study in banking sector of Malaysia
Total quality management is evolving over time and like many other industries, it is practicing by Islamic banks in Malaysia. The objective of this study is to identify the need of TQM in Islamic banking system, to understand its role and challenges for implementation. We have used qualitative res...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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ENRICHED Publications
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/60398/ http://irep.iium.edu.my/60398/1/Published_JAMR.pdf |
| _version_ | 1848785484835192832 |
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| author | Islam, Mohd Aminul Hossin, M.M |
| author_facet | Islam, Mohd Aminul Hossin, M.M |
| author_sort | Islam, Mohd Aminul |
| building | IIUM Repository |
| collection | Online Access |
| description | Total quality management is evolving over time and like many other industries, it is practicing by
Islamic banks in Malaysia. The objective of this study is to identify the need of TQM in Islamic banking
system, to understand its role and challenges for implementation. We have used qualitative research
methods by taking five interviews and observations of three banks that follow Islamic Shariah
principles, located in International Islamic University Malaysia. The findings from this research were
comprehensive. TQM significantly impact the performance of Islamic banking system by enhancing
customer satisfaction with limited challenges. Continuous improvement of processes involves training
of employees. More data can be collected from other banks in available course of time if permits.
Research findings can be helpful for those banks who did not implement TQM yet. |
| first_indexed | 2025-11-14T16:53:53Z |
| format | Article |
| id | iium-60398 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T16:53:53Z |
| publishDate | 2017 |
| publisher | ENRICHED Publications |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-603982017-12-24T15:46:31Z http://irep.iium.edu.my/60398/ Total quality management practices in Islamic banking system: a study in banking sector of Malaysia Islam, Mohd Aminul Hossin, M.M HG Finance HG3368 Islamic Banking and Finance HG4001 Financial management. Business finance. Corporation finance. Total quality management is evolving over time and like many other industries, it is practicing by Islamic banks in Malaysia. The objective of this study is to identify the need of TQM in Islamic banking system, to understand its role and challenges for implementation. We have used qualitative research methods by taking five interviews and observations of three banks that follow Islamic Shariah principles, located in International Islamic University Malaysia. The findings from this research were comprehensive. TQM significantly impact the performance of Islamic banking system by enhancing customer satisfaction with limited challenges. Continuous improvement of processes involves training of employees. More data can be collected from other banks in available course of time if permits. Research findings can be helpful for those banks who did not implement TQM yet. ENRICHED Publications 2017-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/60398/1/Published_JAMR.pdf Islam, Mohd Aminul and Hossin, M.M (2017) Total quality management practices in Islamic banking system: a study in banking sector of Malaysia. Journal of Advance Management Research, 5 (5). pp. 28-39. E-ISSN 2393-9664 http://jamrpublication.com/uploads/72/4059_pdf.pdf |
| spellingShingle | HG Finance HG3368 Islamic Banking and Finance HG4001 Financial management. Business finance. Corporation finance. Islam, Mohd Aminul Hossin, M.M Total quality management practices in Islamic banking system: a study in banking sector of Malaysia |
| title | Total quality management practices in Islamic banking system: a study in banking sector of Malaysia |
| title_full | Total quality management practices in Islamic banking system: a study in banking sector of Malaysia |
| title_fullStr | Total quality management practices in Islamic banking system: a study in banking sector of Malaysia |
| title_full_unstemmed | Total quality management practices in Islamic banking system: a study in banking sector of Malaysia |
| title_short | Total quality management practices in Islamic banking system: a study in banking sector of Malaysia |
| title_sort | total quality management practices in islamic banking system: a study in banking sector of malaysia |
| topic | HG Finance HG3368 Islamic Banking and Finance HG4001 Financial management. Business finance. Corporation finance. |
| url | http://irep.iium.edu.my/60398/ http://irep.iium.edu.my/60398/ http://irep.iium.edu.my/60398/1/Published_JAMR.pdf |