Implementing key performance indicators in a Malaysian local government

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Implementing key performance indicators in a Malaysian local government

Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigat...

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Bibliographic Details
Main Authors:	Hasbolah, Farhana, Mohd Alwi, Norhayati, Mohamad, Muslim Har Sani
Format:	Proceeding Paper
Language:	English
Published:	Faculty of Economics & Management Universiti Kebangsaan Malaysia 2012
Subjects:	HF5001 Business. Business Administration HJ9701 Public accounting
Online Access:	http://irep.iium.edu.my/59164/ http://irep.iium.edu.my/59164/1/IMAC6%20PMS%20in%20LG%20March%202012.pdf

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