The impacts of ERP systems on public sector organizations
The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires...
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| Format: | Proceeding Paper |
| Language: | English English |
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Elsevier
2017
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| Online Access: | http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/1/2017_The%20impacts%20of%20ERP%20systems%20on%20PS%20organization.pdf http://irep.iium.edu.my/58297/7/58297_The%20impacts%20of%20ERP%20systems_SCOPUS.pdf |
| _version_ | 1848785085897113600 |
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| author | Fernandez, Dahlia Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa |
| author_facet | Fernandez, Dahlia Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa |
| author_sort | Fernandez, Dahlia |
| building | IIUM Repository |
| collection | Online Access |
| description | The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSOs resulted in a positive financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance. |
| first_indexed | 2025-11-14T16:47:32Z |
| format | Proceeding Paper |
| id | iium-58297 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T16:47:32Z |
| publishDate | 2017 |
| publisher | Elsevier |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-582972018-03-22T09:13:55Z http://irep.iium.edu.my/58297/ The impacts of ERP systems on public sector organizations Fernandez, Dahlia Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa H Social Sciences (General) The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSOs resulted in a positive financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance. Elsevier 2017 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/58297/1/2017_The%20impacts%20of%20ERP%20systems%20on%20PS%20organization.pdf application/pdf en http://irep.iium.edu.my/58297/7/58297_The%20impacts%20of%20ERP%20systems_SCOPUS.pdf Fernandez, Dahlia and Zainol, Zaini and Ahmad @ Abdul Mutalib, Hawa (2017) The impacts of ERP systems on public sector organizations. In: 8th International Conference on Advances in Information Technology, IAIT 2016, 19-22 December 2016, Macau, China. http://www.sciencedirect.com/science/article/pii/S1877050917311791 10.1016/j.procs.2017.06.006 |
| spellingShingle | H Social Sciences (General) Fernandez, Dahlia Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa The impacts of ERP systems on public sector organizations |
| title | The impacts of ERP systems on public sector organizations |
| title_full | The impacts of ERP systems on public sector organizations |
| title_fullStr | The impacts of ERP systems on public sector organizations |
| title_full_unstemmed | The impacts of ERP systems on public sector organizations |
| title_short | The impacts of ERP systems on public sector organizations |
| title_sort | impacts of erp systems on public sector organizations |
| topic | H Social Sciences (General) |
| url | http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/1/2017_The%20impacts%20of%20ERP%20systems%20on%20PS%20organization.pdf http://irep.iium.edu.my/58297/7/58297_The%20impacts%20of%20ERP%20systems_SCOPUS.pdf |