Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level
This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers' satisfaction level. The...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English English |
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Malaysian Institute of Planners
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/1/Public%20Bus.pdf http://irep.iium.edu.my/57309/2/57309-Public%20bus%20level%20of%20service%20performance%20in%20Peninsular%20Malaysia_SCOPUS.pdf |
| _version_ | 1848784907309940736 |
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| author | Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Abdullah, Muhammad Faris |
| author_facet | Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Abdullah, Muhammad Faris |
| author_sort | Ponrahono, Zakiah |
| building | IIUM Repository |
| collection | Online Access |
| description | This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers' satisfaction level. The findings on the level of service (LOS) highlight the poor performance of the urban and rural bus service with the tolerable threshold below D. There are clear disparities on LOS and passenger satisfaction level between the urban and rural bus operation systems in terms of frequency, operation hour, bus speed, and passengers' load threshold. |
| first_indexed | 2025-11-14T16:44:42Z |
| format | Article |
| id | iium-57309 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T16:44:42Z |
| publishDate | 2017 |
| publisher | Malaysian Institute of Planners |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-573092017-07-18T07:03:22Z http://irep.iium.edu.my/57309/ Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Abdullah, Muhammad Faris HE Transportation and Communications HE305 Urban transportation This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers' satisfaction level. The findings on the level of service (LOS) highlight the poor performance of the urban and rural bus service with the tolerable threshold below D. There are clear disparities on LOS and passenger satisfaction level between the urban and rural bus operation systems in terms of frequency, operation hour, bus speed, and passengers' load threshold. Malaysian Institute of Planners 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/57309/1/Public%20Bus.pdf application/pdf en http://irep.iium.edu.my/57309/2/57309-Public%20bus%20level%20of%20service%20performance%20in%20Peninsular%20Malaysia_SCOPUS.pdf Ponrahono, Zakiah and Bachok, Syahriah and Mohamed Osman, Mariana and Ibrahim, Mansor and Abdullah, Muhammad Faris (2017) Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level. Planning Malaysia : Journal of the Malaysian Institute of Planners, 15 (1). pp. 229-234. ISSN 1675-6215 E-ISSN 0128-0945 http://www.planningmalaysia.org/index.php/pmj/article/view/238/218 10.21837/pmjournal.v15.i6.238 |
| spellingShingle | HE Transportation and Communications HE305 Urban transportation Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Abdullah, Muhammad Faris Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level |
| title | Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level |
| title_full | Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level |
| title_fullStr | Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level |
| title_full_unstemmed | Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level |
| title_short | Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level |
| title_sort | public bus level of service performance in peninsular malaysia: correlation analyses on level of service (los) and passengers' satisfaction level |
| topic | HE Transportation and Communications HE305 Urban transportation |
| url | http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/ http://irep.iium.edu.my/57309/1/Public%20Bus.pdf http://irep.iium.edu.my/57309/2/57309-Public%20bus%20level%20of%20service%20performance%20in%20Peninsular%20Malaysia_SCOPUS.pdf |