Measuring the impact of service quality in telecommunication services of Pakistan: a conceptual framework

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Measuring the impact of service quality in telecommunication services of Pakistan: a conceptual framework

The impact of the antecedents of service quality on customer satisfaction has been under debate in the academic literature since long. To ensure the customer satisfaction level, organizations require examining the level of customer expectations to servive in the compititive market environment. Incre...

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Bibliographic Details
Main Authors:	Rind, M. Malook, Khuhro, Mansoor A., Ujan, Imran Anwar, Shah, Asadullah
Format:	Article
Language:	English
Published:	Islamic Countries Society of Statistical Sciences (ISOSS) 2015
Subjects:	T10.5 Communication of technical information
Online Access:	http://irep.iium.edu.my/57189/ http://irep.iium.edu.my/57189/1/57189.pdf

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