The impact of service quality on Malaysian Muslim Islamic bank customers: satisfaction,loyalty and retention

The impact of service quality on Malaysian Muslim Islamic bank customers: satisfaction,loyalty and retention

With increasing competition in terms of better services and recent specific requirements for shari’ah compliance, the Islamic banking sector is not only expected to provide a higher standard of quality service, but also to be Shari’ah compliant. Hence it is timely to examine the impact of service qu...

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Bibliographic Details
Main Authors: Elmontaser, Mohamed Abubaker, Syed Jaafar Alhabshi, Syed Musa
Format: Article
Language:English
English
Published: International Islamic University Malaysia 2016
Subjects:
HG1501 Banking
Online Access:http://irep.iium.edu.my/56582/
http://irep.iium.edu.my/56582/1/56582_The%20impact%20of%20service%20quality%20on%20Malaysian%20Muslim%20Islamic%20bank%20customers_WoS.pdf
http://irep.iium.edu.my/56582/2/56582_The%20impact%20of%20service%20quality%20on%20Malaysian%20Muslim%20Islamic%20bank%20customers.pdf

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