Pre-flight expectations in the air transportation industry of South Africa: A confirmatory factor analytical approach

Pre-flight expectations in the air transportation industry of South Africa: A confirmatory factor analytical approach

The purpose of this paper is to determine passenger’s expectations of personal activities offered at airports as part of airline transportation experience. Expectations of a sample of South African travellers were selected, they were enquired regarding their expectations of personal services rendere...

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Bibliographic Details
Main Authors: De Jager, Johan W., Jan, Muhammad Tahir
Format: Article
Language:English
English
Published: National Academy of Management 2016
Subjects:
TL Motor vehicles. Aeronautics. Astronautics
Online Access:http://irep.iium.edu.my/56555/
http://irep.iium.edu.my/56555/1/56555_Pre-flight%20expectations%20in%20the%20air%20transportation%20industry_Scopus.pdf
http://irep.iium.edu.my/56555/2/56555_Pre-flight%20expectations%20in%20the%20air%20transportation%20industry.pdf

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