Performance measurement system mechanisms and service process type

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Performance measurement system mechanisms and service process type

The paper adds to the stream of Performance Measurement System (PMS) research with understanding the relationship between service activities and PMS design. Focusing on the association between service process types and the ways of measuring activities, the study provides a preliminary exploratory st...

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Bibliographic Details
Main Authors:	Mohd Amir, Amizawati, Nik Ahmad, Nik Nazli, Mohamad, Muslim Har Sani
Format:	Article
Language:	English
Published:	Faculty of Economics and Business, Universiti Kebangsaan Malaysia 2010
Subjects:	HF5001 Business. Business Administration HF5601 Accounting. Bookkeeping
Online Access:	http://irep.iium.edu.my/5418/ http://irep.iium.edu.my/5418/3/Performance_measurement_system_mechanisms_and_service_process_type2.pdf

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