Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia
The paper introduces the various improvements implemented on buses in an eastern coastal city in Malaysia. Public buses in Malaysia, in general, and Kuantan, in particular, have been facing many challenges, including dwindling number of passengers and high costs of fleet maintenance. The resear...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SustaiN Society
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/53722/ http://irep.iium.edu.my/53722/1/53722_Sustaining%20Existing.pdf |
| _version_ | 1848784277619081216 |
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| author | Ponrohono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor |
| author_facet | Ponrohono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor |
| author_sort | Ponrohono, Zakiah |
| building | IIUM Repository |
| collection | Online Access |
| description | The paper introduces the various improvements
implemented on buses in an eastern coastal city in
Malaysia. Public buses in Malaysia, in general, and
Kuantan, in particular, have been facing many challenges,
including dwindling number of passengers and high costs
of fleet maintenance. The research focused on the
passengers’ perspective of the new provision of bus
services from the aspects of frequency, affordability, safety
and security as well as comfort and convenience, all being
sustainable public transport indicators adopted by
Malaysia. Satisfaction with the current patronage and
future aspiration were also evaluated against several
quality measures of these buses and the waiting facilities.
In ensuring the provision was sustainable, the company
operating the bus services has also introduced disabledfriendly
ramps for universal accessibility and on-board
static and variable message signage and graphical
presentation of bus routes and bus stops. Responses have
been mixed on these value-added services. The research
found that some socio-demographic and trip
characteristics indeed influenced the current satisfaction
levels, perceived services sustainability and passengers’
expectation of future services. Improvements, hence, have
been recommended to the bus operators and discussion
with the management of the company has been
undertaken to ensure future sustainability of Rapid
Kuantan bus services. |
| first_indexed | 2025-11-14T16:34:42Z |
| format | Article |
| id | iium-53722 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T16:34:42Z |
| publishDate | 2016 |
| publisher | SustaiN Society |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-537222017-07-20T03:51:29Z http://irep.iium.edu.my/53722/ Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia Ponrohono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor NA2500 General works The paper introduces the various improvements implemented on buses in an eastern coastal city in Malaysia. Public buses in Malaysia, in general, and Kuantan, in particular, have been facing many challenges, including dwindling number of passengers and high costs of fleet maintenance. The research focused on the passengers’ perspective of the new provision of bus services from the aspects of frequency, affordability, safety and security as well as comfort and convenience, all being sustainable public transport indicators adopted by Malaysia. Satisfaction with the current patronage and future aspiration were also evaluated against several quality measures of these buses and the waiting facilities. In ensuring the provision was sustainable, the company operating the bus services has also introduced disabledfriendly ramps for universal accessibility and on-board static and variable message signage and graphical presentation of bus routes and bus stops. Responses have been mixed on these value-added services. The research found that some socio-demographic and trip characteristics indeed influenced the current satisfaction levels, perceived services sustainability and passengers’ expectation of future services. Improvements, hence, have been recommended to the bus operators and discussion with the management of the company has been undertaken to ensure future sustainability of Rapid Kuantan bus services. SustaiN Society 2016 Article PeerReviewed application/pdf en http://irep.iium.edu.my/53722/1/53722_Sustaining%20Existing.pdf Ponrohono, Zakiah and Bachok, Syahriah and Mohamed Osman, Mariana and Ibrahim, Mansor (2016) Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia. International Journal Sustainable Future for Human Security (J-SustaiN), 4 (2). pp. 22-29. ISSN 2187 - 4506 http://www.j-sustain.com/files/pub/file/2016/Vol%204%20No%202/J-SustaiN_Vol4_No2_22-29%20BE-010-04154.pdf |
| spellingShingle | NA2500 General works Ponrohono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia |
| title | Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia |
| title_full | Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia |
| title_fullStr | Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia |
| title_full_unstemmed | Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia |
| title_short | Sustaining existing and prospective passengers of urban public buses: the case study of rapid Kuantan, Pahang, Malaysia |
| title_sort | sustaining existing and prospective passengers of urban public buses: the case study of rapid kuantan, pahang, malaysia |
| topic | NA2500 General works |
| url | http://irep.iium.edu.my/53722/ http://irep.iium.edu.my/53722/ http://irep.iium.edu.my/53722/1/53722_Sustaining%20Existing.pdf |