An assessment of public transport features in urban and rural settlements in Malaysia
This paper focuses on assessing the features of bus services offered in selected urban and rural settlements in Malaysia. Five definitions of public transport level of services (LOS) according to Transportation Research Board are adopted. Assessment of the LOS has been conducted using both quant...
| Main Authors: | , , , , |
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| Format: | Proceeding Paper |
| Language: | English English |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/53241/ http://irep.iium.edu.my/53241/2/ICABE2016%20Programme%20and%20Abstract%20Book.pdf http://irep.iium.edu.my/53241/4/ICABE_zakiahponrahono.pdf |
| _version_ | 1848784202434084864 |
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| author | Ponrohono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Jaafar, Samsuddin |
| author_facet | Ponrohono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Jaafar, Samsuddin |
| author_sort | Ponrohono, Zakiah |
| building | IIUM Repository |
| collection | Online Access |
| description | This paper focuses on assessing the features of bus services offered in
selected urban and rural settlements in Malaysia. Five definitions of public
transport level of services (LOS) according to Transportation Research Board
are adopted. Assessment of the LOS has been conducted using both
quantitative and qualitative methods of primary and secondary data capture.
With a sample of more than 1000 passengers surveyed, the demand side’s
perception and aspiration have been collected and analyzed based on the
classification of LOS. The overall performance measured in urban and rural
were LOS E, which is below the tolerable standard of LOS D. In analyzing the
satisfaction levels among the urban and rural passengers, it was found that the
majority of the respondents (60.4%) were dissatisfied with the services in both
urban and rural areas. Further recommendations are to bridge these gaps by
increasing headways, locating designated bus stops or halts at strategic
catchment points of alighting and dropping off as well as revised maintenance
scheduling and consistent repair of the existing fleet. Finally, operators may
also improve on-board comfort and convenient levels as aspired by the
passengers. This can be commensurate by the willingness of passengers to
pay higher fare rates for the increased quality of such services. |
| first_indexed | 2025-11-14T16:33:30Z |
| format | Proceeding Paper |
| id | iium-53241 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T16:33:30Z |
| publishDate | 2016 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-532412016-12-05T07:56:55Z http://irep.iium.edu.my/53241/ An assessment of public transport features in urban and rural settlements in Malaysia Ponrohono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Jaafar, Samsuddin HE Transportation and Communications NA2500 General works This paper focuses on assessing the features of bus services offered in selected urban and rural settlements in Malaysia. Five definitions of public transport level of services (LOS) according to Transportation Research Board are adopted. Assessment of the LOS has been conducted using both quantitative and qualitative methods of primary and secondary data capture. With a sample of more than 1000 passengers surveyed, the demand side’s perception and aspiration have been collected and analyzed based on the classification of LOS. The overall performance measured in urban and rural were LOS E, which is below the tolerable standard of LOS D. In analyzing the satisfaction levels among the urban and rural passengers, it was found that the majority of the respondents (60.4%) were dissatisfied with the services in both urban and rural areas. Further recommendations are to bridge these gaps by increasing headways, locating designated bus stops or halts at strategic catchment points of alighting and dropping off as well as revised maintenance scheduling and consistent repair of the existing fleet. Finally, operators may also improve on-board comfort and convenient levels as aspired by the passengers. This can be commensurate by the willingness of passengers to pay higher fare rates for the increased quality of such services. 2016 Proceeding Paper NonPeerReviewed application/pdf en http://irep.iium.edu.my/53241/2/ICABE2016%20Programme%20and%20Abstract%20Book.pdf application/pdf en http://irep.iium.edu.my/53241/4/ICABE_zakiahponrahono.pdf Ponrohono, Zakiah and Bachok, Syahriah and Mohamed Osman, Mariana and Ibrahim, Mansor and Jaafar, Samsuddin (2016) An assessment of public transport features in urban and rural settlements in Malaysia. In: International Conference on Architecture & Built Environment (ICABE 2016), 5th-6th Oct. 2016, Kuala Lumpur. (Unpublished) https://icabe2016.wordpress.com/ |
| spellingShingle | HE Transportation and Communications NA2500 General works Ponrohono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Jaafar, Samsuddin An assessment of public transport features in urban and rural settlements in Malaysia |
| title | An assessment of public transport features in urban and rural settlements in Malaysia |
| title_full | An assessment of public transport features in urban and rural settlements in Malaysia |
| title_fullStr | An assessment of public transport features in urban and rural settlements in Malaysia |
| title_full_unstemmed | An assessment of public transport features in urban and rural settlements in Malaysia |
| title_short | An assessment of public transport features in urban and rural settlements in Malaysia |
| title_sort | assessment of public transport features in urban and rural settlements in malaysia |
| topic | HE Transportation and Communications NA2500 General works |
| url | http://irep.iium.edu.my/53241/ http://irep.iium.edu.my/53241/ http://irep.iium.edu.my/53241/2/ICABE2016%20Programme%20and%20Abstract%20Book.pdf http://irep.iium.edu.my/53241/4/ICABE_zakiahponrahono.pdf |