Evaluating the service quality of Malaysian Islamic Banks:
An importance-performance analysis approach

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Evaluating the service quality of Malaysian Islamic Banks: An importance-performance analysis approach

This study was designed to evaluate the service quality of Malaysian Islamic banking from the customer’s perspective. The primary data was collected by administering survey questions in Klang Valley (Selangor and Kuala Lumpur), and the analysis was conducted using importance-performance analysis (IP...

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Bibliographic Details
Main Authors:	Mohd Thas Thaker, Hassanudin, Khaliq, Ahmad, Mohd Thas Thaker, Mohamed Asmy
Format:	Article
Language:	English English
Published:	International Business Academics Consortium 2016
Subjects:	H Social Sciences (General) HF5001 Business. Business Administration HG Finance
Online Access:	http://irep.iium.edu.my/52714/ http://irep.iium.edu.my/52714/7/Website.pdf http://irep.iium.edu.my/52714/1/2016%20JOURNAL%202.pdf

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