Measuring customer satisfaction through speech using valence-arousal approach

Measuring customer satisfaction through speech using valence-arousal approach

There had been many empirical researched demonstrating the important link between customer satisfaction and sales performance, as such many Customer Satisfaction index (CSI) were developed. Almost all CSI to date uses the survey or questionnaire method, which has its flaws. In order to quantify t...

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Bibliographic Details
Main Authors: Kamaruddin, Norhaslinda, Abdul Rahman, Abdul Wahab, Razman Shah, Aina Najwa
Format: Proceeding Paper
Language:English
English
Published: IEEE 2016
Subjects:
T Technology (General)
Online Access:http://irep.iium.edu.my/52434/
http://irep.iium.edu.my/52434/7/52434.pdf
http://irep.iium.edu.my/52434/8/52434-Measuring%20customer%20satisfaction%20through%20speech%20using%20valence-arousal%20approach_SCOPUS.pdf

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