Study on Muslim-friendly hospitality in Malaysia
Today, Muslim-friendly hospitality services/halal tourism such as airlines, hotels and food services are the new fast-developing tourism products in the halal tourism industry. Halal tourism is the type of tourism that adheres to the values of Islam. There have been many consumer complaints related...
| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English English |
| Published: |
Springer
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/51549/ http://irep.iium.edu.my/51549/1/51549_Study%20on%20Muslim-friendly_Front%20cover.pdf http://irep.iium.edu.my/51549/7/51549_Study%20on%20Muslim-friendly_abstract.pdf |
| _version_ | 1848783874753036288 |
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| author | Jaswir, Irwandi Ramli, Noriah |
| author_facet | Jaswir, Irwandi Ramli, Noriah |
| author_sort | Jaswir, Irwandi |
| building | IIUM Repository |
| collection | Online Access |
| description | Today, Muslim-friendly hospitality services/halal tourism such as airlines, hotels and food services are the new fast-developing tourism products in the halal tourism industry. Halal tourism is the type of tourism that adheres to the values of Islam. There have been many consumer complaints related to hospitality services. These include misleading advertisement, fraud holiday package, unfair contract terms, non-disclosure of information, low-quality and inefficient services, etc. It is thus very important to examine these issues from consumer perspectives to ensure that halal hospitality services are consumer-friendly services and free from such problems. In doing so, it is necessary to ensure that consumers are adequately protected in both legal and administrative regulations. The study will discuss our current research on Muslim-friendly hospitality in Malaysia, which includes legal and administrative framework, efficacy of management, as well as legal and consumer’s protection. |
| first_indexed | 2025-11-14T16:28:17Z |
| format | Book Chapter |
| id | iium-51549 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T16:28:17Z |
| publishDate | 2016 |
| publisher | Springer |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-515492024-12-17T05:03:24Z http://irep.iium.edu.my/51549/ Study on Muslim-friendly hospitality in Malaysia Jaswir, Irwandi Ramli, Noriah BP174 The Practice of Islam Today, Muslim-friendly hospitality services/halal tourism such as airlines, hotels and food services are the new fast-developing tourism products in the halal tourism industry. Halal tourism is the type of tourism that adheres to the values of Islam. There have been many consumer complaints related to hospitality services. These include misleading advertisement, fraud holiday package, unfair contract terms, non-disclosure of information, low-quality and inefficient services, etc. It is thus very important to examine these issues from consumer perspectives to ensure that halal hospitality services are consumer-friendly services and free from such problems. In doing so, it is necessary to ensure that consumers are adequately protected in both legal and administrative regulations. The study will discuss our current research on Muslim-friendly hospitality in Malaysia, which includes legal and administrative framework, efficacy of management, as well as legal and consumer’s protection. Springer 2016 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/51549/1/51549_Study%20on%20Muslim-friendly_Front%20cover.pdf application/pdf en http://irep.iium.edu.my/51549/7/51549_Study%20on%20Muslim-friendly_abstract.pdf Jaswir, Irwandi and Ramli, Noriah (2016) Study on Muslim-friendly hospitality in Malaysia. In: Contemporary Issues and Development in the Global Halal Industry Part I. Springer, Singapore, pp. 59-66. ISBN 978-981-10-1450-5 http://www.springer.com/us/book/9789811014505 10.1007/978-981-10-1452-9_27 |
| spellingShingle | BP174 The Practice of Islam Jaswir, Irwandi Ramli, Noriah Study on Muslim-friendly hospitality in Malaysia |
| title | Study on Muslim-friendly hospitality in Malaysia |
| title_full | Study on Muslim-friendly hospitality in Malaysia |
| title_fullStr | Study on Muslim-friendly hospitality in Malaysia |
| title_full_unstemmed | Study on Muslim-friendly hospitality in Malaysia |
| title_short | Study on Muslim-friendly hospitality in Malaysia |
| title_sort | study on muslim-friendly hospitality in malaysia |
| topic | BP174 The Practice of Islam |
| url | http://irep.iium.edu.my/51549/ http://irep.iium.edu.my/51549/ http://irep.iium.edu.my/51549/ http://irep.iium.edu.my/51549/1/51549_Study%20on%20Muslim-friendly_Front%20cover.pdf http://irep.iium.edu.my/51549/7/51549_Study%20on%20Muslim-friendly_abstract.pdf |