Multi-layered alert filtration and feedback cycle using Brahms model
Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and diffi...
| Main Authors: | , , , |
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| Format: | Proceeding Paper |
| Language: | English English |
| Published: |
The Institute of Electrical and Electronics Engineers, Inc.
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/1/51273_Multi-layered.pdf http://irep.iium.edu.my/51273/4/51273_multi-layered_scopus.pdf |
| _version_ | 1848783821511589888 |
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| author | Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Ahmad, Akhlaq |
| author_facet | Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Ahmad, Akhlaq |
| author_sort | Ghaffar, Abid |
| building | IIUM Repository |
| collection | Online Access |
| description | Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and difficult to address. Management faces real challenges while dealing with employee related issues and sometimes becomes unproductive. We propose Brahms Model with multi layered alert filtration and feedback cycle which would address the human error in the system and generate the filtered alerts in the form of sms or by emails. This is especially useful for Human-Computer Interfacing (HCI) Scenarios. Controlling human error and addressing real issues may protect any institution from severe damage and losses. Efficiency of a customer service department can be improved and maximized by multi-layered alert filtration system using Brahms Model. |
| first_indexed | 2025-11-14T16:27:27Z |
| format | Proceeding Paper |
| id | iium-51273 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T16:27:27Z |
| publishDate | 2016 |
| publisher | The Institute of Electrical and Electronics Engineers, Inc. |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-512732020-06-10T06:59:42Z http://irep.iium.edu.my/51273/ Multi-layered alert filtration and feedback cycle using Brahms model Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Ahmad, Akhlaq T58.5 Information technology Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and difficult to address. Management faces real challenges while dealing with employee related issues and sometimes becomes unproductive. We propose Brahms Model with multi layered alert filtration and feedback cycle which would address the human error in the system and generate the filtered alerts in the form of sms or by emails. This is especially useful for Human-Computer Interfacing (HCI) Scenarios. Controlling human error and addressing real issues may protect any institution from severe damage and losses. Efficiency of a customer service department can be improved and maximized by multi-layered alert filtration system using Brahms Model. The Institute of Electrical and Electronics Engineers, Inc. 2016 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/51273/1/51273_Multi-layered.pdf application/pdf en http://irep.iium.edu.my/51273/4/51273_multi-layered_scopus.pdf Ghaffar, Abid and Wahiddin, Mohamed Ridza and Shaikh, Asadullah and Ahmad, Akhlaq (2016) Multi-layered alert filtration and feedback cycle using Brahms model. In: 2015 4th International Conference on Advanced Computer Science Applications and Technologies (ACSAT 2015), 8th-10th Dec. 2015, Kuala Lumpur. http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=7478729&filter%3DAND%28p_IS_Number%3A7478698%29%26pageNumber%3D2 10.1109/ACSAT.2015.27 |
| spellingShingle | T58.5 Information technology Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Ahmad, Akhlaq Multi-layered alert filtration and feedback cycle using Brahms model |
| title | Multi-layered alert filtration and feedback cycle using Brahms model |
| title_full | Multi-layered alert filtration and feedback cycle using Brahms model |
| title_fullStr | Multi-layered alert filtration and feedback cycle using Brahms model |
| title_full_unstemmed | Multi-layered alert filtration and feedback cycle using Brahms model |
| title_short | Multi-layered alert filtration and feedback cycle using Brahms model |
| title_sort | multi-layered alert filtration and feedback cycle using brahms model |
| topic | T58.5 Information technology |
| url | http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/1/51273_Multi-layered.pdf http://irep.iium.edu.my/51273/4/51273_multi-layered_scopus.pdf |