Measuring antecedents of customer satisfaction: an empirical analysis of telecom services in Pakistan

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Measuring antecedents of customer satisfaction: an empirical analysis of telecom services in Pakistan

Organization's profitability is directly proportional to customer satisfaction. Sustainable competitive advantage can only be attained through services excellence and quality products. The effects of the antecedents of service quality on customer satisfaction has been under discussion among re...

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Bibliographic Details
Main Authors:	Rind, M. M., Qureshi, I. A., Saand, A. S., Memon, S., Shah , Asadullah
Format:	Article
Language:	English
Published:	University of Sindh Jamshoro, Pakistan 2016
Subjects:	T10.5 Communication of technical information
Online Access:	http://irep.iium.edu.my/51159/ http://irep.iium.edu.my/51159/1/malook-suraj-paper2357-4850-1-SM.pdf

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