In search of model for evaluating the quality of e-commerce websites
The nature of e-commerce is diverse. E-commerce has been categorized into business-to-consumer (B2C), business-to-business (B2B), business-to-government (B2G), consumer-to-consumer (C2C) etc. Users of e-commerce websites may be consumers, software developers/ designers, business/ service providers,...
| Main Authors: | , , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
2008
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| Online Access: | http://irep.iium.edu.my/5109/ http://irep.iium.edu.my/5109/1/Model_for_evaluating_e-commerce_web_Zain-Murni.pdf |
| _version_ | 1848776446986682368 |
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| author | Balfagih, Zain Mohamed, Norshidah Mahmud, Murni |
| author_facet | Balfagih, Zain Mohamed, Norshidah Mahmud, Murni |
| author_sort | Balfagih, Zain |
| building | IIUM Repository |
| collection | Online Access |
| description | The nature of e-commerce is diverse. E-commerce has been categorized into business-to-consumer (B2C), business-to-business (B2B), business-to-government (B2G), consumer-to-consumer (C2C) etc. Users of e-commerce websites may be consumers, software developers/ designers, business/ service providers, business partners, suppliers, governments etc. Researchers have also shown that there are several perspectives about evaluation on quality for e-commerce websites, that is, one may take an approach or combination of approaches like product quality, systems as product quality, service quality of provider, quality of service offered and quality of the Human Computer Interface (HCI) design. This paper documents the review of literature on models for evaluating the quality of e-commerce websites and argues that there is still a lack of research in the area because of the inherent diversity of e-commerce. |
| first_indexed | 2025-11-14T14:30:14Z |
| format | Proceeding Paper |
| id | iium-5109 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T14:30:14Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-51092012-08-28T03:43:17Z http://irep.iium.edu.my/5109/ In search of model for evaluating the quality of e-commerce websites Balfagih, Zain Mohamed, Norshidah Mahmud, Murni T Technology (General) The nature of e-commerce is diverse. E-commerce has been categorized into business-to-consumer (B2C), business-to-business (B2B), business-to-government (B2G), consumer-to-consumer (C2C) etc. Users of e-commerce websites may be consumers, software developers/ designers, business/ service providers, business partners, suppliers, governments etc. Researchers have also shown that there are several perspectives about evaluation on quality for e-commerce websites, that is, one may take an approach or combination of approaches like product quality, systems as product quality, service quality of provider, quality of service offered and quality of the Human Computer Interface (HCI) design. This paper documents the review of literature on models for evaluating the quality of e-commerce websites and argues that there is still a lack of research in the area because of the inherent diversity of e-commerce. 2008-08-26 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/5109/1/Model_for_evaluating_e-commerce_web_Zain-Murni.pdf Balfagih, Zain and Mohamed, Norshidah and Mahmud, Murni (2008) In search of model for evaluating the quality of e-commerce websites. In: Proceeding 3rd International Information Technology Symposium. IEEE, 26 - 28 February 2010, KLCC, Kuala Lumpur, Malaysia. http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=4631628 |
| spellingShingle | T Technology (General) Balfagih, Zain Mohamed, Norshidah Mahmud, Murni In search of model for evaluating the quality of e-commerce websites |
| title | In search of model for evaluating the quality of e-commerce websites |
| title_full | In search of model for evaluating the quality of e-commerce websites |
| title_fullStr | In search of model for evaluating the quality of e-commerce websites |
| title_full_unstemmed | In search of model for evaluating the quality of e-commerce websites |
| title_short | In search of model for evaluating the quality of e-commerce websites |
| title_sort | in search of model for evaluating the quality of e-commerce websites |
| topic | T Technology (General) |
| url | http://irep.iium.edu.my/5109/ http://irep.iium.edu.my/5109/ http://irep.iium.edu.my/5109/1/Model_for_evaluating_e-commerce_web_Zain-Murni.pdf |