Are higher education institutions delivering customer satisfaction?

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Are higher education institutions delivering customer satisfaction?

Higher education institutions are realising the importance of a customer centred approach to survival in the face of increased domestic competition and the globalisation of higher education. The objective of the study is to determine the impact of different variables on customer satisfaction in the...

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Bibliographic Details
Main Authors:	de Jager, Johan W de Jager, Jan, Muhammad Tahir, Hebblethwaite, Denisa
Format:	Proceeding Paper
Language:	English English
Published:	Australian and New Zealand Academy of Management (ANZAM) 2015
Subjects:	HF5001 Business. Business Administration LB2300 Higher Education
Online Access:	http://irep.iium.edu.my/50837/ http://irep.iium.edu.my/50837/1/ANZAM_paper_on_Higher_Education.pdf http://irep.iium.edu.my/50837/2/ANZAM-Conference-Program-2015.pdf

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