Implementing key performance indicators in a government agency: a typical story?
The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Chartered Institute of Public Finance and Accountancy (CIPFA)
2015
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| Online Access: | http://irep.iium.edu.my/49582/ http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf |
| _version_ | 1848783482340245504 |
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| author | Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina |
| author_facet | Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina |
| author_sort | Laurence, Ferry |
| building | IIUM Repository |
| collection | Online Access |
| description | The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in Malaysia we suggest that adoption of KPIs can be instrumental, but
is also isomorphic, following management fashion, and has been used for legitimisation. Implementation of KPIs requires strong support, both human and non-human, if their introduction is to be effective. The key to perceived effectiveness of KPIs in this study lay primarily within the role of champions who were able to convince and convert members of the organisation of the value of KPIs to their activities. |
| first_indexed | 2025-11-14T16:22:03Z |
| format | Article |
| id | iium-49582 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T16:22:03Z |
| publishDate | 2015 |
| publisher | Chartered Institute of Public Finance and Accountancy (CIPFA) |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-495822016-02-13T08:02:52Z http://irep.iium.edu.my/49582/ Implementing key performance indicators in a government agency: a typical story? Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina HJ9701 Public accounting The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in Malaysia we suggest that adoption of KPIs can be instrumental, but is also isomorphic, following management fashion, and has been used for legitimisation. Implementation of KPIs requires strong support, both human and non-human, if their introduction is to be effective. The key to perceived effectiveness of KPIs in this study lay primarily within the role of champions who were able to convince and convert members of the organisation of the value of KPIs to their activities. Chartered Institute of Public Finance and Accountancy (CIPFA) 2015 Article PeerReviewed application/pdf en http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf Laurence, Ferry and Murphy, Peter and Zakaria, Zamzulaila and Zakaria, Zarina (2015) Implementing key performance indicators in a government agency: a typical story? The Journal of Finance and Management in Public Services, 14 (2). pp. 1-15. http://www.cipfa.org/policy-and-guidance/the-journal-of-finance-and-management-in-public-services |
| spellingShingle | HJ9701 Public accounting Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina Implementing key performance indicators in a government agency: a typical story? |
| title | Implementing key performance indicators in a government agency: a typical story? |
| title_full | Implementing key performance indicators in a government agency: a typical story? |
| title_fullStr | Implementing key performance indicators in a government agency: a typical story? |
| title_full_unstemmed | Implementing key performance indicators in a government agency: a typical story? |
| title_short | Implementing key performance indicators in a government agency: a typical story? |
| title_sort | implementing key performance indicators in a government agency: a typical story? |
| topic | HJ9701 Public accounting |
| url | http://irep.iium.edu.my/49582/ http://irep.iium.edu.my/49582/ http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf |