Service quality performance of conventional and Islamic banks in Malaysia: an empirical Study

QR Code

Service quality performance of conventional and Islamic banks in Malaysia: an empirical Study

Abstract Purpose-The purpose of this paper is to explore and examine the perceived level of service quality of Islamic and conventional banks in a comparative manner through the perceptions of the customers in Malaysia. This study utilises a modified SERVQUAL model, which is based on the widely acc...

Full description

Bibliographic Details
Main Author:	Mohd Shariff, Ros Aniza
Format:	Proceeding Paper
Language:	English
Published:	2015
Subjects:	HG1501 Banking
Online Access:	http://irep.iium.edu.my/48934/ http://irep.iium.edu.my/48934/1/ROS_ANIZA_Intac6_Full_paper.pdf

Similar Items

Conventional and Islamic banking system in Malaysia
by: Abdullah, M. Nurfikri Ong, et al.
Published: (2011)

Application of Urf in Islamic banking and conventional bank
by: Abdul Aziz Bello, Shafi'i, et al.
Published: (2013)

Asset and liability management : comparative study of conventional and Islamic banks in Malaysia
by: Htay, Sheila Nu Nu, et al.
Published: (2011)

Determinants of Maqasid al-Shari’ah-Based performance measurement practices: the case of Malaysian Islamic banks
by: Mohamad, Muslim Har Sani, et al.
Published: (2016)

Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
by: Ahmed, Selim, et al.
Published: (2017)

Measuring bank stability: a comparative analysis between Islamic and conventional banks in Malaysia
by: Abdul Karim, Norzitah, et al.
Published: (2016)

Does foreign presence foster Islamic banks’ performance? Empirical evidence from Malaysia
by: Sufian, Fadzlan
Published: (2010)

An empirical study of perceived service quality of Islamic banks: a comparison between Malaysia and Kuwait
by: Mohd Shariff, Ros Aniza, et al.
Published: (2015)

Advertising practices of Islamic banks in Malaysia: an empirical assessment under Islamic observation
by: Haque, A. K. M. Ahasanul, et al.
Published: (2011)

Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
by: Islam, Rafikul, et al.
Published: (2015)

Customer satisfaction toward Islamic and conventional banks in Tunisia: a study using confirmatory model
by: Khalifa, Ali Hadj, et al.
Published: (2011)

The impact of efficiency on discretionary loans/finance loss provision: a comparative study of Islamic and conventional banks
by: Shawtari, Fekri Ali, et al.
Published: (2015)

Risks in Islamic banks: evidence from empirical research
by: Mohd. Ariffin, Noraini, et al.
Published: (2009)

The impact of service quality on Malaysian Muslim Islamic bank customers: satisfaction,loyalty and retention
by: Elmontaser, Mohamed Abubaker, et al.
Published: (2016)

Clash of convictions: conventional banking vs Islamic banking
by: Muneeza, Aishath, et al.
Published: (2010)

Efficiency of Islamic and conventional banks in Bangladesh: comparative study using DEA approach
by: Islam, Sanjida, et al.
Published: (2015)

Impact of corporate governance on disclosure quality: empirical evidence from listed banks in Malaysia
by: Htay, Sheila Nu Nu, et al.
Published: (2013)

Empirical determinants of saving in the Islamic banks: evidence from Indonesia
by: Kasri, Rahmatina Awaliah, et al.
Published: (2009)

Productivity comparation of Islamic and conventional banks in Indonesia
by: Che Mohd Salleh, Marhanum, et al.
Published: (2020)

Islamic banking business of conventional banks: transition from windows to Islamic subsidiaries
by: Ramadili Mohd, Shamsher Mohamad, et al.
Published: (2017)

Productivity, technology and efficiency of De Novo Islamic banks: empirical evidence from Malaysia
by: Sufian, Fadzlan
Published: (2010)

Simultaneous relationship among market performance, risk and disclosure quality: empirical evidence from Malaysian listed banks
by: Htay, Sheila Nu Nu, et al.
Published: (2013)

Simultaneous relationship among market performance,risk and disclosure quality:empirical evidence from Malaysian listed banks
by: Htay, Sheila Nu Nu, et al.
Published: (2012)

Further evidence on the stability of Islamic versus conventional banks in selected GCC countries from 1999 to 2015
by: Abdul Karim, Norzitah, et al.
Published: (2017)

Negative impacts of riba banking on performance of Islamic banking
by: Htay, Sheila Nu Nu, et al.
Published: (2011)

Is Islamic insurance an alternative to conventional insurance?
by: Htay, Sheila Nu Nu, et al.
Published: (2013)

Is Islamic insurance an alternative to conventional insurance?
by: Htay, Sheila Nu Nu, et al.
Published: (2013)

Management accounting systems in Islamic and conventional financial institutions in Malaysia
by: Abdul Rasid, Siti Zaleha, et al.
Published: (2011)

Capital structure of Islamic banks: a critical review of theoretical and empirical research
by: Sakti, Muhammad Rizky Prima, et al.
Published: (2017)

Financial performance of Islamic banking and conventional banking in Malaysia
by: Yaakob, Nurhafizah, et al.
Published: (2011)

Performance direction towards performance achievement: case on local Islamic banks in Malaysia
by: Shamsudin, Norazidah, et al.
Published: (2015)

Does foreign banks entry fosters bank efficiency? Empirical evidence from Malaysia
by: Sufian, Fadzlan, et al.
Published: (2010)

Assessing the impact of financial crisis on bank performance: empirical evidence from Indonesia
by: Sufian, Fadzlan, et al.
Published: (2010)

Islamic bank retail financing products and services: A critical assessment
by: Saiti, Buerhan, et al.
Published: (2016)

Web based marketing: Islamic versus conventional banks of Pakistan
by: Mohd. Israil, Khaliq Ahmad, et al.
Published: (2010)

Bank specific and macroeconomic determinants of bank profitability: empirical evidence from the China banking sector
by: Sufian, Fadzlan, et al.
Published: (2009)

The Performance Measures of Islamic Banking Based on the Maqasid Framework
by: Abdul Razak, Dzuljastri, et al.
Published: (2008)

The Impact of Asian Financial Crisis on Bank: Empirical Evidence from Thailand and Malaysia
by: Sufian, Fadzlan, et al.
Published: (2009)

Productivity, efficiency and technological change in banking: empirical evidence from the Chinese banking sector
by: Sufian, Fadzlan
Published: (2010)

Bank-specific, industry-specific and macroeconomic determinants of bank efficiency: empirical evidence from the Thai banking sector
by: Sufian, Fadzlan, et al.
Published: (2010)