Identifying the gaps between customer expectations and
perceptions on service quality dimensions of Islamic banks
in Malaysia

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Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia

This paper aims to identify the gaps and differences between customer expectations and perceptions on service quality of Islamic banks in Malaysia based on six dimensions of service quality, namely, reliability, responsiveness, assurance, empathy, tangibles and Islamic Shari’ah compliance.

Bibliographic Details
Main Authors:	Islam, Rafikul, Ahmed , Selim, Abdul Razak, Dzuljastri
Format:	Article
Language:	English
Published:	Emerald 2015
Subjects:	HG1501 Banking
Online Access:	http://irep.iium.edu.my/47939/ http://irep.iium.edu.my/47939/1/Emerald_-_Identifying_the_gaps_between_customer_expectations_and_perceptions_on_service_quality_dimensions_of_Islamic_banks_in_Malaysia..pdf

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