Evaluating heuristic for EG portal design model
The effective use of an E-Government (EG) Portal depends on the ability of people to utilize electronic services. One of the main challenges in developing the EG Portal is selecting usability design guidelines that addressed the overall EG functions. Most government agencies tend to design their por...
| Main Authors: | , , , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/4585/ http://irep.iium.edu.my/4585/1/Murni_Mahmud_-_Evaluating_Heuristic.pdf |
| _version_ | 1848776354313535488 |
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| author | Mahmud, Murni Che Hussin, Ab Razak Othman, Noor Khairunnisa Mohamed Dahlan, Halina |
| author_facet | Mahmud, Murni Che Hussin, Ab Razak Othman, Noor Khairunnisa Mohamed Dahlan, Halina |
| author_sort | Mahmud, Murni |
| building | IIUM Repository |
| collection | Online Access |
| description | The effective use of an E-Government (EG) Portal depends on the ability of people to utilize electronic services. One of the main challenges in developing the EG Portal is selecting usability design guidelines that addressed the overall EG functions. Most government agencies tend to design their portal based on existing guidelines that are not directly related to the EG context. In this study, the basic functions and characteristics of the EG Portal were analyzed. The concept of usability, the design guidelines, and the heuristic were reviewed. A set of questionnaires was distributed to users to access its accuracy of the proposed heuristic for design model of EG Portal. The result indicates that the heuristic in the design model could reduce the usability problems in the portal. |
| first_indexed | 2025-11-14T14:28:45Z |
| format | Proceeding Paper |
| id | iium-4585 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T14:28:45Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-45852012-09-06T05:43:55Z http://irep.iium.edu.my/4585/ Evaluating heuristic for EG portal design model Mahmud, Murni Che Hussin, Ab Razak Othman, Noor Khairunnisa Mohamed Dahlan, Halina T58.5 Information technology The effective use of an E-Government (EG) Portal depends on the ability of people to utilize electronic services. One of the main challenges in developing the EG Portal is selecting usability design guidelines that addressed the overall EG functions. Most government agencies tend to design their portal based on existing guidelines that are not directly related to the EG context. In this study, the basic functions and characteristics of the EG Portal were analyzed. The concept of usability, the design guidelines, and the heuristic were reviewed. A set of questionnaires was distributed to users to access its accuracy of the proposed heuristic for design model of EG Portal. The result indicates that the heuristic in the design model could reduce the usability problems in the portal. 2010-06-15 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/4585/1/Murni_Mahmud_-_Evaluating_Heuristic.pdf Mahmud, Murni and Che Hussin, Ab Razak and Othman, Noor Khairunnisa and Mohamed Dahlan, Halina (2010) Evaluating heuristic for EG portal design model. In: 2010 International Information Technology Symposium (ITSim), 15-17 June 2010, KLCC. http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=5561467&tag=1 |
| spellingShingle | T58.5 Information technology Mahmud, Murni Che Hussin, Ab Razak Othman, Noor Khairunnisa Mohamed Dahlan, Halina Evaluating heuristic for EG portal design model |
| title | Evaluating heuristic for EG portal design model |
| title_full | Evaluating heuristic for EG portal design model |
| title_fullStr | Evaluating heuristic for EG portal design model |
| title_full_unstemmed | Evaluating heuristic for EG portal design model |
| title_short | Evaluating heuristic for EG portal design model |
| title_sort | evaluating heuristic for eg portal design model |
| topic | T58.5 Information technology |
| url | http://irep.iium.edu.my/4585/ http://irep.iium.edu.my/4585/ http://irep.iium.edu.my/4585/1/Murni_Mahmud_-_Evaluating_Heuristic.pdf |