An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait
Mobile communication penetration is high in many countries particularly Kuwait, the mobile communication providers in Kuwait offer many online services and the competition among them is very high. They seek user satisfaction in order to sustain their customers and attract new ones. This study propos...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Kaerntner Botanikzentrum, Klagenfurt, Austria
2015
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| Online Access: | http://irep.iium.edu.my/45186/ http://irep.iium.edu.my/45186/1/Tami-Article_of_Wulfenia_Journal.pdf-2015.pdf |
| _version_ | 1848782745232211968 |
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| author | Alzabi, Tami Shah, Asadullah |
| author_facet | Alzabi, Tami Shah, Asadullah |
| author_sort | Alzabi, Tami |
| building | IIUM Repository |
| collection | Online Access |
| description | Mobile communication penetration is high in many countries particularly Kuwait, the mobile communication providers in Kuwait offer many online services and the competition among them is very high. They seek user satisfaction in order to sustain their customers and attract new ones. This study proposed multidimensional user satisfaction model to identify the factors that impact user satisfaction of online services. This study found that information quality, system quality, and service quality have significant impact on user satisfaction with online service in Kuwait. |
| first_indexed | 2025-11-14T16:10:20Z |
| format | Article |
| id | iium-45186 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T16:10:20Z |
| publishDate | 2015 |
| publisher | Kaerntner Botanikzentrum, Klagenfurt, Austria |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-451862017-10-30T08:06:15Z http://irep.iium.edu.my/45186/ An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait Alzabi, Tami Shah, Asadullah T10.5 Communication of technical information Mobile communication penetration is high in many countries particularly Kuwait, the mobile communication providers in Kuwait offer many online services and the competition among them is very high. They seek user satisfaction in order to sustain their customers and attract new ones. This study proposed multidimensional user satisfaction model to identify the factors that impact user satisfaction of online services. This study found that information quality, system quality, and service quality have significant impact on user satisfaction with online service in Kuwait. Kaerntner Botanikzentrum, Klagenfurt, Austria 2015-03 Article PeerReviewed application/pdf en http://irep.iium.edu.my/45186/1/Tami-Article_of_Wulfenia_Journal.pdf-2015.pdf Alzabi, Tami and Shah, Asadullah (2015) An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait. Wulfenia Journal, 22 (3). pp. 258-269. ISSN 1561-882X http://www.multidisciplinarywulfenia.org/index.html |
| spellingShingle | T10.5 Communication of technical information Alzabi, Tami Shah, Asadullah An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait |
| title | An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait |
| title_full | An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait |
| title_fullStr | An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait |
| title_full_unstemmed | An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait |
| title_short | An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait |
| title_sort | empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of kuwait |
| topic | T10.5 Communication of technical information |
| url | http://irep.iium.edu.my/45186/ http://irep.iium.edu.my/45186/ http://irep.iium.edu.my/45186/1/Tami-Article_of_Wulfenia_Journal.pdf-2015.pdf |