Exploring customer service experience equity on the customers’ behavioral intention in tourism industry

QR Code

Exploring customer service experience equity on the customers’ behavioral intention in tourism industry

ABSTRACT: Researchers in recent years have begun to pay more attention to the effect of customer experience on consumer behaviors. Many scholars suggested that building "firms must nurture the emotional bonds between the customers and the providers through experiential elements which can fulfil...

Full description

Bibliographic Details
Main Authors:	Hashim, Nurhazirah, Haque, A. K. M. Ahasanul, Abdul Wahab, Abdul Azeez Oluwanisola
Format:	Proceeding Paper
Language:	English English English
Published:	2014
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/40488/ http://irep.iium.edu.my/40488/1/SERVE_2014_Conference_Program_Book.pdf http://irep.iium.edu.my/40488/2/Table_of_Contents.pdf http://irep.iium.edu.my/40488/3/Paper_2_%28SERVE_2014%29.pdf

Similar Items

Moderating effect of income on the service environment and customers’ behavioral intention
by: Haque, A. K. M. Ahasanul, et al.
Published: (2015)

The determinant factors that influence customers’ behavioral intention in property
by: Hashim, Nurhazirah, et al.
Published: (2018)

The relationship between service experience equity and guests’ behavioral intention at eco-resorts: A study using PLS-SEM
by: Hashim, Nurhazirah, et al.
Published: (2017)

The impact of online customer experience (OCE) on service quality in Malaysia
by: Salimi, Mehrdad Salehi Meysam, et al.
Published: (2013)

Exploring critical factors choice of piracy products: an empirical investigation on Malaysian customers’
by: Haque, A. K. M. Ahasanul, et al.
Published: (2011)

Online services of commercial banks towards customer loyalty in Bangladesh
by: Uddin, Bashir, et al.
Published: (2018)

Exploring the role of religious motivation towards tourist satisfaction: a proposed Islamic tourism model from a Malaysian perspective
by: Haque, A. K. M. Ahasanul, et al.
Published: (2014)

The impact of customer perceived service quality on customer satisfaction for private health centre in Malaysia: a structural equation modeling approach
by: Haque, A. K. M. Ahasanul, et al.
Published: (2012)

The Application of Internet Technology, Imperatives in Enhancing Customer Relations: An Empirical Study in Iran
by: Haque, A. K. M. Ahasanul
Published: (2012)

Measuring online services of Bangladeshi commercial banks and its impact on customer loyalty
by: Uddin, Md. Bashir, et al.
Published: (2017)

Factors influencing in selection of online banking products: a conceptual paper on Bangladeshi customer
by: Haque, A. K. M. Ahasanul
Published: (2017)

Customer satisfaction mobile phone services: an empirical study on Grameen Phone (GP) and Banglalink (BL) in Bangladesh
by: Haque, A. K. M. Ahasanul, et al.
Published: (2011)

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia
by: Sarwar, Abdullah A M, et al.
Published: (2016)

Factors determinate customer shopping behaviour through Internet: the Malaysian case
by: Haque, A. K. M. Ahasanul, et al.
Published: (2009)

Exploring students’ perception edu-tourism in Malaysia: an empirical study
by: Rahman, Mohammad Moshiur, et al.
Published: (2019)

The impact of customer satisfaction on purchase intention in Malaysian takaful industry
by: Abu Hassan, Lailatul Faizah, et al.
Published: (2015)

Customers’ perception towards buying Chinese products: an empirical investigation in Malaysia
by: Sarwar, Abdullah Al-Mamun, et al.
Published: (2013)

Inquisitions into the complain and the non-complain customers: the Malaysian customers’ insight
by: Md. Zain, Osman
Published: (2011)

Critical factors for developing brand equity: an empirical investigation in Malaysia
by: Silva, Suranga, et al.
Published: (2012)

Factors determinant of patients’ satisfaction towards health tourism in Malaysia
by: Haque, A. K. M. Ahasanul, et al.
Published: (2018)

Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

Exploring critical factors of tourist satisfaction: a study on Islamic tourists destinations in Malaysia
by: Haque, A. K. M. Ahasanul, et al.
Published: (2013)

Nutritional and health impacts of religious and vegetarian foods
by: Haque, A. K. M. Ahasanul, et al.
Published: (2018)

Business trends and opportunities: the emerging markets of religious foods
by: Haque, A. K. M. Ahasanul, et al.
Published: (2018)

An exploratory study on Malaysian consumer’s purchase intention: brand, quality and price perspective
by: Rahman, Sabbir, et al.
Published: (2011)

Service quality and influencing factor on consumer purchase intention of online ticketing: an empirical study in Iran
by: Nikhashemi, Seyed Rajab, et al.
Published: (2012)

Roles of gender, race and years of operations in developing outbound strategic Islamic tour packages of Malaysia
by: Haque, A. K. M. Ahasanul, et al.
Published: (2017)

Exploring influencing factors for the selection of mobile phone service providers: A structural equational modeling (SEM) approach on Malaysian consumers
by: Rahman, Sabbir, et al.
Published: (2010)

Factor influences selection of Islamic banking: a study on Malaysian customer preferences
by: Haque, A. K. M. Ahasanul, et al.
Published: (2009)

Factors influencing in selection of Online banking products: a conceptual paper on Bangladeshi customer
by: Uddin, Bashir, et al.
Published: (2017)

Factors influencing buying behavior of piracy products and its impact to Malaysian market
by: Haque, A. K. M. Ahasanul, et al.
Published: (2009)

The Effect of activators on non-banking financial service receiving behavior in developing countries: An application of artificial neural network Neural Network
by: Rashel, Md. Abu, et al.
Published: (2017)

The effect of consumer perceptions towards intention to buy air tickets online in Malaysia
by: Lee, Kwee-Fah, et al.
Published: (2017)

Impact of financial crisis on the Islamic banks’ customers: a case of Malaysia
by: Abdul Razak, Dzuljastri, et al.
Published: (2014)

Purchasing behavior for pirated products: a structural equation modeling approach on Bangladeshi consumers
by: Rahman, Sabbir, et al.
Published: (2011)

Exploring the relationship between religiosity, ethnocentrism and corporate image: young Muslim consumers perspective
by: Haque, A. K. M. Ahasanul, et al.
Published: (2012)

Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by: Annamalah, Sanmugam, et al.
Published: (2011)

Purchase intention of foreign products: a study on Bangladeshi consumer perspective
by: Haque, A. K. M. Ahasanul, et al.
Published: (2015)

Antecedents of customer satisfaction in the higher education institutions of South Africa
by: Jager, Johan W de, et al.
Published: (2015)

The importance of loyalty card days: A study on Malaysian customers
by: Jan, Muhammad Tahir, et al.
Published: (2017)