Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achi...
| Main Authors: | , , |
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| Format: | Proceeding Paper |
| Language: | English English English English English |
| Published: |
2014
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| Online Access: | http://irep.iium.edu.my/40028/ http://irep.iium.edu.my/40028/1/Bali_presentation.pdf http://irep.iium.edu.my/40028/2/Conference_20141203_0001.jpg http://irep.iium.edu.my/40028/3/Conference_20141203_0002.pdf http://irep.iium.edu.my/40028/4/Conference_20141203_0003.pdf http://irep.iium.edu.my/40028/15/sijil_bali_izzati.pdf |
| _version_ | 1848781886263918592 |
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| author | Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati |
| author_facet | Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati |
| author_sort | Mohamed Osman, Mariana |
| building | IIUM Repository |
| collection | Online Access |
| description | This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak. |
| first_indexed | 2025-11-14T15:56:41Z |
| format | Proceeding Paper |
| id | iium-40028 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English English English English |
| last_indexed | 2025-11-14T15:56:41Z |
| publishDate | 2014 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-400282021-07-27T13:50:38Z http://irep.iium.edu.my/40028/ Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati HV40 Social service. Social work. Charity organization and practice This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak. 2014 Proceeding Paper NonPeerReviewed application/pdf en http://irep.iium.edu.my/40028/1/Bali_presentation.pdf application/pdf en http://irep.iium.edu.my/40028/2/Conference_20141203_0001.jpg application/pdf en http://irep.iium.edu.my/40028/3/Conference_20141203_0002.pdf application/pdf en http://irep.iium.edu.my/40028/4/Conference_20141203_0003.pdf application/pdf en http://irep.iium.edu.my/40028/15/sijil_bali_izzati.pdf Mohamed Osman, Mariana and Bachok, Syahriah and M Bakri, Nurul Izzati (2014) Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. In: The 5th International Conference on Sustainable Future for Human Security (SUSTAIN) 2014, November 19 - 21, 2014, Sanur Paradise Plaza Hotel & Suites, Bali, INDONESIA. (Unpublished) |
| spellingShingle | HV40 Social service. Social work. Charity organization and practice Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak |
| title | Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
|
| title_full | Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
|
| title_fullStr | Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
|
| title_full_unstemmed | Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
|
| title_short | Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
|
| title_sort | assessing social welfare department service delivery system towards vulnerable and disadvantages group in malaysia: case study of perak |
| topic | HV40 Social service. Social work. Charity organization and practice |
| url | http://irep.iium.edu.my/40028/ http://irep.iium.edu.my/40028/1/Bali_presentation.pdf http://irep.iium.edu.my/40028/2/Conference_20141203_0001.jpg http://irep.iium.edu.my/40028/3/Conference_20141203_0002.pdf http://irep.iium.edu.my/40028/4/Conference_20141203_0003.pdf http://irep.iium.edu.my/40028/15/sijil_bali_izzati.pdf |