IIUM press customer survey 2011: perception and satisfaction

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IIUM press customer survey 2011: perception and satisfaction

Customer satisfaction is one of the factors influencing customers loyalty to certain organization (Ranjbarian, Dabestani, Khajed & Noktehden, 2001). Therefore a study on the assessment and feedback from customers to ascertain that the products and services offered by the organization are well re...

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Bibliographic Details
Main Author:	Wok, Saodah
Format:	Monograph
Language:	English
Published:	s.n 2012
Subjects:	H61.8 Communication of information
Online Access:	http://irep.iium.edu.my/39637/ http://irep.iium.edu.my/39637/1/EDW_A12-481-1272.pdf

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