User perceptions of rail public transport services in Kuala Lumpur, Malaysia: KTM komuter
The needs for effective and efficient public transportation services are crucial to attract more people to use public transport, hence overcoming the issue of traffic congestion. Public transportation in Malaysia, including KTM Komuter, also facing various challenges, hence cannot offer the quality...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Elsevier
2014
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/39507/ http://irep.iium.edu.my/39507/1/User_Perceptions_of_Rail_Public_Transport_Services_in_Kuala.pdf |
| _version_ | 1848781796590747648 |
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| author | Khalid, Ummi Aqilah Mohamed Osman, Mariana Bachok, Syahriah Ibrahim, Mansor |
| author_facet | Khalid, Ummi Aqilah Mohamed Osman, Mariana Bachok, Syahriah Ibrahim, Mansor |
| author_sort | Khalid, Ummi Aqilah |
| building | IIUM Repository |
| collection | Online Access |
| description | The needs for effective and efficient public transportation services are crucial to attract more people to use public transport, hence overcoming the issue of traffic congestion. Public transportation in Malaysia, including KTM Komuter, also facing various challenges, hence cannot offer the quality of services desired by passengers. This study aims to investigate the user perceptions towards KTM Komuter services. A survey conducted among the users during the weekdays and weekends. Findings showed three areas of their greatest concerns included services frequency, adherence to schedule and delays. Further, this paper highlighted KTM Komuter services that necessary and needed improvement. |
| first_indexed | 2025-11-14T15:55:15Z |
| format | Article |
| id | iium-39507 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T15:55:15Z |
| publishDate | 2014 |
| publisher | Elsevier |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-395072021-07-27T12:26:35Z http://irep.iium.edu.my/39507/ User perceptions of rail public transport services in Kuala Lumpur, Malaysia: KTM komuter Khalid, Ummi Aqilah Mohamed Osman, Mariana Bachok, Syahriah Ibrahim, Mansor HE1001 Railroads. Rapid transit systems The needs for effective and efficient public transportation services are crucial to attract more people to use public transport, hence overcoming the issue of traffic congestion. Public transportation in Malaysia, including KTM Komuter, also facing various challenges, hence cannot offer the quality of services desired by passengers. This study aims to investigate the user perceptions towards KTM Komuter services. A survey conducted among the users during the weekdays and weekends. Findings showed three areas of their greatest concerns included services frequency, adherence to schedule and delays. Further, this paper highlighted KTM Komuter services that necessary and needed improvement. Elsevier 2014-10-16 Article PeerReviewed application/pdf en http://irep.iium.edu.my/39507/1/User_Perceptions_of_Rail_Public_Transport_Services_in_Kuala.pdf Khalid, Ummi Aqilah and Mohamed Osman, Mariana and Bachok, Syahriah and Ibrahim, Mansor (2014) User perceptions of rail public transport services in Kuala Lumpur, Malaysia: KTM komuter. Procedia Social and Behavioral Sciences, 153. pp. 556-573. ISSN 1877-0428 http://www.sciencedirect.com/science/journal/18770428 10.1016/j.sbspro.2014.10.089 |
| spellingShingle | HE1001 Railroads. Rapid transit systems Khalid, Ummi Aqilah Mohamed Osman, Mariana Bachok, Syahriah Ibrahim, Mansor User perceptions of rail public transport services in Kuala Lumpur, Malaysia: KTM komuter |
| title | User perceptions of rail public transport services in Kuala
Lumpur, Malaysia: KTM komuter |
| title_full | User perceptions of rail public transport services in Kuala
Lumpur, Malaysia: KTM komuter |
| title_fullStr | User perceptions of rail public transport services in Kuala
Lumpur, Malaysia: KTM komuter |
| title_full_unstemmed | User perceptions of rail public transport services in Kuala
Lumpur, Malaysia: KTM komuter |
| title_short | User perceptions of rail public transport services in Kuala
Lumpur, Malaysia: KTM komuter |
| title_sort | user perceptions of rail public transport services in kuala
lumpur, malaysia: ktm komuter |
| topic | HE1001 Railroads. Rapid transit systems |
| url | http://irep.iium.edu.my/39507/ http://irep.iium.edu.my/39507/ http://irep.iium.edu.my/39507/ http://irep.iium.edu.my/39507/1/User_Perceptions_of_Rail_Public_Transport_Services_in_Kuala.pdf |