A review of library e-service quality scales

QR Code

A review of library e-service quality scales

There has been a growing importance of e-service over the past 10 years, and libraries are continuously updating their capability to offer users with the enhanced and easy access of the service. It is necessary to carry out some form of assessment to justify the reality of the situation, whether the...

Full description

Bibliographic Details
Main Authors:	Mohd Zain, Wahidah, Othman, Roslina
Format:	Proceeding Paper
Language:	English English English
Published:	Universiti Teknologi MARA Cawangan Johor & Persatuan Pustakawan Malaysia 2014
Subjects:	Z665 Library Science. Information Science ZA4050 Electronic information resources
Online Access:	http://irep.iium.edu.my/39045/ http://irep.iium.edu.my/39045/1/ICI_full_paper.pdf http://irep.iium.edu.my/39045/2/PROCEEDING_ICI_2014.exe http://irep.iium.edu.my/39045/3/proceeding_proof_.pdf

Similar Items

Library websites popularity: does Facebook really matter?
by: Mohd Zain, Wahidah, et al.
Published: (2014)

Digital library of thesis / Chong Fong Fong
by: Chong , Fong Fong
Published: (2001)

Mobile technology and flipping book: new marketing trends in IIUM Library
by: Abd Samad, Zaharah, et al.
Published: (2014)

Library online request for purchasing reading material system / Too Ser Ing
by: Too, Ser Ing
Published: (2002)

Perceptions of library and information science community towards open source software adoption in libraries of Oman
by: Saleh, al Zeheimi, et al.
Published: (2014)

Determining the effectiveness of digital reference services in selected academic libraries in Malaysia / Wan Ab. Kadir Wan Dollah
by: Wan Ab. Kadir , Wan Dollah
Published: (2008)

Coordinating the Project to Revise and Devise a Classification System for Resources on Islam (the IIUM Library's experience)
by: Mukhtar, Noraini
Published: (2017)

Contrasting usage of web-based library services among postgraduate students by type of university within Malaysia
by: Mohd Zain, Wahidah, et al.
Published: (2016)

Web-based e-journal service quality and satisfaction in research and non-research universities
by: Mohd Zain, Wahidah, et al.
Published: (2017)

Training and Development for Library and Media Teachers in Selected Malaysian School Resource Centres
by: Kamal, M. A, et al.
Published: (2012)

The intricate relationship between technology, knowledge and creativity
by: Hafizoah, Kassim
Published: (2014)

Characteristics of Malaysian highly cited papers
by: Abdullah, Noorhidawati, et al.
Published: (2017)

Embedded librarian in higher education institutions
by: Ibrahim, Shahril Effendi, et al.
Published: (2015)

Identification of knowledge management requirements in Bahraini schools
by: Hassan Rajab, Sharif Ali, et al.
Published: (2017)

A qualitative investigation on factors that influence knowledge sharing in organizations
by: Lee, Angela Siew Hoong *, et al.
Published: (2013)

Perpustakaan Digital UMP operasi 24 jam
by: Siti Sarah, Mohamad Rajimi
Published: (2017)

Perpustakaan Digital pupuk minat membaca
by: Mohamad Shofi, Mat Isa
Published: (2017)

A study on knowledge quality and job performance of knowledge workers by analyzing content of social network sites using sentiment network analysis
by: Lim, Justin Renn Aun, et al.
Published: (2013)

Users satisfaction on academic library services: measure on service quality, safety and facility
by: Hashim, Shazana, et al.
Published: (2020)

Conception, integration, and experiences of information literacy through resource-based learning / Halida Yu
by: Halida, Yu
Published: (2014)

Information sources used by Nigerian lawyers for task-related activities
by: Adewale, Nafisat, et al.
Published: (2014)

Testing file
by: Ilina, Musa
Published: (2014)

Information needs and behaviour of humanities scholars in an ict-enriched environment in Jordan / Mohammad Khaled Issa Al Shboul
by: Mohammad Khaled Issa, Al Shboul
Published: (2016)

Librarian working with Islamic collections: Malaysian experience
by: Wan Mamat, Wan Ali
Published: (2013)

Capaian maklumat Islam: kajian ke arah pemantapan kata kunci
by: Omar, Fazli
Published: (2016)

Knowledge management librarians: Evolving competencies in knowledge capture and dissemination in an academic environment
by: Hassan, Basri, et al.
Published: (2018)

A study on the knowledge implementation strategy and its influence on the knowledge sharing attitude among knowledge workers and individual job performance
by: Lim, Tong Ming *, et al.
Published: (2013)

A study on the element of sentiment toward knowledge sharing among knowledge workers in a virtual CoP
by: Ng, Chuee Leng, et al.
Published: (2013)

Information seeking and information needs
Published: (2011)

Information literacy among secondary school students at fully residential schools in Kuala Lumpur / Nor Hashimah Hussain
by: Nor Hashimah , Hussain
Published: (2007)

5 tanggungjawab warga UMP terhadap sumber elektronik yang dilanggan
by: Affida, Abu Bakar
Published: (2021)

The role of quality factors in intention to continue using an e-learning system in Malaysia
by: T., Ramayah, et al.
Published: (2010)

Search strategies formulation among library and information science students in online database
by: Othman, Roslina, et al.
Published: (2014)

Digitization of Arabic materials in IIUM Library : challenges and problems
by: Abdullah, Sarifah, et al.
Published: (2006)

The implications of Library 2.0 tools in Malaysian Academic Libraries towards Reference Services
by: Rafidah Abdul Aziz,, et al.
Published: (2011)

Measuring the performance of library and information services in Universiti Tenaga Nasional Library / Roslah Johari
by: Roslah, Johari
Published: (2006)

3rd PERPUN International Conference 2013 : Strategic Library Services : Evilving Library in new directions
by: Centre for Academic, Information Services
Published: (2013)

R-StaRS: a case study on e-statistics for reference services at International Islamic University Malaysia libraries
by: Hazmi, Norzelatun Rodhiah
Published: (2019)

MOM : the digital library system in IIUM Library
by: Abdullah, Sarifah, et al.
Published: (2009)

Myths and realities of digital reference services: perspectives of libraries from developing countries
by: Abu Bakar, Ahmad Bakeri
Published: (2008)