Determinants of customer satisfaction on retail banks in
New Zealand: an empirical analysis using structural
equation modeling

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Determinants of customer satisfaction on retail banks in New Zealand: an empirical analysis using structural equation modeling

Customer retention is very crucial to the continuous survival of retail banking anywhere in the world, most especially when the deregulation of the sector has provided the customers with different choices to satisfy their financial needs. This has made many banks to pursue different strategies that...

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Bibliographic Details
Main Authors:	Abdullah, Moha Asri, Abd. Manaf, Noor Hazilah, Yusuf, Bashir, Ahsan, Kamrul
Format:	Article
Language:	English
Published:	World Business Institute 2014
Subjects:	H Social Sciences (General)
Online Access:	http://irep.iium.edu.my/38711/ http://irep.iium.edu.my/38711/1/4._Moha_Asri_publication_in_GEFJ_March_2014.pdf

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