A conceptual model for measuring service quality in education

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A conceptual model for measuring service quality in education

Research on service quality has been an area of interest for many scholars over the last few decades. These studies came in the spot light when Parasuraman et al. (1985) introduced a multi-item scale for measuring service quality;SERVQUAL. It was revisited by many others using different industries t...

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Bibliographic Details
Main Author:	Abdullah, Kalthom
Format:	Monograph
Language:	English
Published:	s.n 2013
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/38521/ http://irep.iium.edu.my/38521/1/EDW_A12-506-1297.pdf

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