Government delivery system: the effectiveness of local authorities in Perak, Malaysia
This paper evaluates the effectiveness and efficiency of service delivery performed by local authorities in the state of Perak, Malaysia. Local authorities‟ performances are important in giving positive public perception to the overall government structure. In developing countries, improving the qua...
| Main Authors: | , , , |
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| Format: | Proceeding Paper |
| Language: | English English |
| Published: |
Elsevier
2014
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/38386/ http://irep.iium.edu.my/38386/1/mariana_government_delivery.pdf http://irep.iium.edu.my/38386/4/38386_Preliminary.pdf |
| _version_ | 1848781596418637824 |
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| author | Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati Harun, Nor Zalina |
| author_facet | Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati Harun, Nor Zalina |
| author_sort | Mohamed Osman, Mariana |
| building | IIUM Repository |
| collection | Online Access |
| description | This paper evaluates the effectiveness and efficiency of service delivery performed by local authorities in the state of Perak, Malaysia. Local authorities‟ performances are important in giving positive public perception to the overall government structure. In developing countries, improving the quality of government delivery system is quite challenging, but effective delivery systems are
crucial in achieving the people‟s satisfaction level. A total of 250 respondents in selected 10 local authorities participated in the questionnaires survey. The survey was to assess the level of performances performed by Local Authorities in Perak. Several recommendations proposed to strengthen local authorities‟ performances and improved public satisfaction level. |
| first_indexed | 2025-11-14T15:52:05Z |
| format | Proceeding Paper |
| id | iium-38386 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T15:52:05Z |
| publishDate | 2014 |
| publisher | Elsevier |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-383862016-07-14T17:48:39Z http://irep.iium.edu.my/38386/ Government delivery system: the effectiveness of local authorities in Perak, Malaysia Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati Harun, Nor Zalina HT51 Human settlements. Communities This paper evaluates the effectiveness and efficiency of service delivery performed by local authorities in the state of Perak, Malaysia. Local authorities‟ performances are important in giving positive public perception to the overall government structure. In developing countries, improving the quality of government delivery system is quite challenging, but effective delivery systems are crucial in achieving the people‟s satisfaction level. A total of 250 respondents in selected 10 local authorities participated in the questionnaires survey. The survey was to assess the level of performances performed by Local Authorities in Perak. Several recommendations proposed to strengthen local authorities‟ performances and improved public satisfaction level. Elsevier 2014-10-16 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/38386/1/mariana_government_delivery.pdf application/pdf en http://irep.iium.edu.my/38386/4/38386_Preliminary.pdf Mohamed Osman, Mariana and Bachok, Syahriah and M Bakri, Nurul Izzati and Harun, Nor Zalina (2014) Government delivery system: the effectiveness of local authorities in Perak, Malaysia. In: AMER International Conference on Quality of Life (AicQoL 2014), 4-5 Jan 2014, Kota Kinabalu, Sabah. http://www.sciencedirect.com/science/article/pii/S1877042814055219 doi:10.1016/j.sbspro.2014.10.079 |
| spellingShingle | HT51 Human settlements. Communities Mohamed Osman, Mariana Bachok, Syahriah M Bakri, Nurul Izzati Harun, Nor Zalina Government delivery system: the effectiveness of local authorities in Perak, Malaysia |
| title | Government delivery system: the effectiveness of local
authorities in Perak, Malaysia |
| title_full | Government delivery system: the effectiveness of local
authorities in Perak, Malaysia |
| title_fullStr | Government delivery system: the effectiveness of local
authorities in Perak, Malaysia |
| title_full_unstemmed | Government delivery system: the effectiveness of local
authorities in Perak, Malaysia |
| title_short | Government delivery system: the effectiveness of local
authorities in Perak, Malaysia |
| title_sort | government delivery system: the effectiveness of local
authorities in perak, malaysia |
| topic | HT51 Human settlements. Communities |
| url | http://irep.iium.edu.my/38386/ http://irep.iium.edu.my/38386/ http://irep.iium.edu.my/38386/ http://irep.iium.edu.my/38386/1/mariana_government_delivery.pdf http://irep.iium.edu.my/38386/4/38386_Preliminary.pdf |