Determinants of loyalty in GCC Islamic banks: an exploratory study
Nowadays, protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Management needs to realize the effects of customer loyalty o...
| Main Authors: | , , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/37889/ http://irep.iium.edu.my/37889/1/abduh.pdf |
| _version_ | 1848781493464203264 |
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| author | Alobaad, Alaa Abduh, Muhamad Abdin, Thawab |
| author_facet | Alobaad, Alaa Abduh, Muhamad Abdin, Thawab |
| author_sort | Alobaad, Alaa |
| building | IIUM Repository |
| collection | Online Access |
| description | Nowadays, protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Management needs to realize the effects of customer loyalty on business growth and profits. Therefore the main objective of this paper is to examine customer satisfaction and loyalty upon Islamic banks particularly in GCC countries and find interrelationships between service quality, emotional satisfaction, and image on attitudinal and behavioral loyalty. By using survey‚ data of this study were collected from a convenience sample of 600 Islamic banking customers. The outcomes of this study might have useful implications as a guideline for economic decision-makers, banks, and GCC governments since it can reduce switching phenomenon in banks which also increases the profitability. |
| first_indexed | 2025-11-14T15:50:26Z |
| format | Proceeding Paper |
| id | iium-37889 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T15:50:26Z |
| publishDate | 2014 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-378892018-06-19T02:56:35Z http://irep.iium.edu.my/37889/ Determinants of loyalty in GCC Islamic banks: an exploratory study Alobaad, Alaa Abduh, Muhamad Abdin, Thawab BP173.75 Islam and economics HG1501 Banking Nowadays, protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Management needs to realize the effects of customer loyalty on business growth and profits. Therefore the main objective of this paper is to examine customer satisfaction and loyalty upon Islamic banks particularly in GCC countries and find interrelationships between service quality, emotional satisfaction, and image on attitudinal and behavioral loyalty. By using survey‚ data of this study were collected from a convenience sample of 600 Islamic banking customers. The outcomes of this study might have useful implications as a guideline for economic decision-makers, banks, and GCC governments since it can reduce switching phenomenon in banks which also increases the profitability. 2014-08-18 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/37889/1/abduh.pdf Alobaad, Alaa and Abduh, Muhamad and Abdin, Thawab (2014) Determinants of loyalty in GCC Islamic banks: an exploratory study. In: Islamic Business Management Conference (IBMC 2014), 18-19 August 2014, Kuala Lumpur. (Unpublished) |
| spellingShingle | BP173.75 Islam and economics HG1501 Banking Alobaad, Alaa Abduh, Muhamad Abdin, Thawab Determinants of loyalty in GCC Islamic banks: an exploratory study |
| title | Determinants of loyalty in GCC Islamic banks: an exploratory study |
| title_full | Determinants of loyalty in GCC Islamic banks: an exploratory study |
| title_fullStr | Determinants of loyalty in GCC Islamic banks: an exploratory study |
| title_full_unstemmed | Determinants of loyalty in GCC Islamic banks: an exploratory study |
| title_short | Determinants of loyalty in GCC Islamic banks: an exploratory study |
| title_sort | determinants of loyalty in gcc islamic banks: an exploratory study |
| topic | BP173.75 Islam and economics HG1501 Banking |
| url | http://irep.iium.edu.my/37889/ http://irep.iium.edu.my/37889/1/abduh.pdf |