Service quality evaluation of Islamic banks in UAE: an importance-performance analysis approach

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Service quality evaluation of Islamic banks in UAE: an importance-performance analysis approach

The landscape of modern financial institution has seen its dominance not only by conventional banks but also Islamic banking system. The intense competition brought about due to this development has earned service quality an important determinant of customer loyalty. As such this study is aimed at e...

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Bibliographic Details
Main Authors:	Abduh, Muhamad, Othman, Abdallah A.M.
Format:	Article
Language:	English
Published:	Islami Bank Training and Research Academy 2014
Subjects:	BP173.75 Islam and economics HG1501 Banking
Online Access:	http://irep.iium.edu.my/37323/ http://irep.iium.edu.my/37323/1/Abduh_and_Othman%2C_July_2014.pdf

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