Impact of financial crisis on the Islamic banks’ customers: a case of Malaysia
The recent 2008 global financial crisis was dubbed as the worst crisis since the Great Depression. Several conventional banks were affected. However, the effect of the crisis on Islamic banks was marginal. There is quite a volume of literature that has discussed this financial crisis and how Islamic...
| Main Authors: | Abdul Razak, Dzuljastri, Mohammed , Mustafa Omar, Md Zabri, Mohd Zaidi, Abdullah, Kalthom |
|---|---|
| Format: | Proceeding Paper |
| Language: | English English |
| Published: |
2014
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/36509/ http://irep.iium.edu.my/36509/1/Financial_crisis_and_the_resilience_of_Islamic_banking_-_Perception_of_customers_in_Malaysia_%281%29.pdf http://irep.iium.edu.my/36509/4/5th_Global_Mktg_Conf.pdf |
Similar Items
Measuring online services of Bangladeshi commercial banks and its impact on customer loyalty
by: Uddin, Md. Bashir, et al.
Published: (2017)
by: Uddin, Md. Bashir, et al.
Published: (2017)
Corporate image of Islamic banks in Malaysia: an institutional theory approach
by: Osman, Ismah, et al.
Published: (2010)
by: Osman, Ismah, et al.
Published: (2010)
Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by: Annamalah, Sanmugam, et al.
Published: (2011)
by: Annamalah, Sanmugam, et al.
Published: (2011)
Relative efficiency of plantation companies in Malaysia: a financial ratio-based data envelopment analysis approach
by: Abdul Wahab, Abdul Hamid, et al.
Published: (2015)
by: Abdul Wahab, Abdul Hamid, et al.
Published: (2015)
Theory of Islamic consumer behaviour : an empirical study of consumer behaviour of Islamic mortgage in Malaysia
by: Amin, Hanudin, et al.
Published: (2013)
by: Amin, Hanudin, et al.
Published: (2013)
Online services of commercial banks towards customer loyalty in Bangladesh
by: Uddin, Bashir, et al.
Published: (2018)
by: Uddin, Bashir, et al.
Published: (2018)
Malaysian consumers’ willingness to choose Islamic mortgage products: An extension of the theory of interpersonal behaviour
by: Amin, Hanudin, et al.
Published: (2016)
by: Amin, Hanudin, et al.
Published: (2016)
Total quality management practices in the Islamic
banking industry : comparison between Bangladesh and
Malaysian Islamic bank
by: Haque, A. K. M. Ahasanul
Published: (2014)
by: Haque, A. K. M. Ahasanul
Published: (2014)
Factors influencing in selection of online banking products: a conceptual paper on Bangladeshi customer
by: Haque, A. K. M. Ahasanul
Published: (2017)
by: Haque, A. K. M. Ahasanul
Published: (2017)
The impact of customer satisfaction on purchase intention in Malaysian takaful industry
by: Abu Hassan, Lailatul Faizah, et al.
Published: (2015)
by: Abu Hassan, Lailatul Faizah, et al.
Published: (2015)
The impact of online customer experience (OCE) on service quality in Malaysia
by: Salimi, Mehrdad Salehi Meysam, et al.
Published: (2013)
by: Salimi, Mehrdad Salehi Meysam, et al.
Published: (2013)
Islamic brand personality and customer satisfaction: a conceptual study
by: Jan, Muhammad Tahir, et al.
Published: (2018)
by: Jan, Muhammad Tahir, et al.
Published: (2018)
The impact of customer perceived service quality on customer satisfaction for private health centre in Malaysia: a structural equation modeling approach
by: Haque, A. K. M. Ahasanul, et al.
Published: (2012)
by: Haque, A. K. M. Ahasanul, et al.
Published: (2012)
Roles of gender, race and years of operations in developing outbound strategic Islamic tour packages of Malaysia
by: Haque, A. K. M. Ahasanul, et al.
Published: (2017)
by: Haque, A. K. M. Ahasanul, et al.
Published: (2017)
Factors determinate customer shopping behaviour through Internet: the Malaysian case
by: Haque, A. K. M. Ahasanul, et al.
Published: (2009)
by: Haque, A. K. M. Ahasanul, et al.
Published: (2009)
A study on advertising practices of Islamic banks in Malaysia: an empirical assessment under Islamic observation
by: Haque, A. K. M. Ahasanul, et al.
Published: (2010)
by: Haque, A. K. M. Ahasanul, et al.
Published: (2010)
The impact of customer satisfaction on word-of-mouth: conventional banks of Malaysia investigated
by: Jan, Muhammad Tahir, et al.
Published: (2013)
by: Jan, Muhammad Tahir, et al.
Published: (2013)
Exploring the role of religious motivation towards tourist satisfaction: a proposed Islamic tourism model from a Malaysian perspective
by: Haque, A. K. M. Ahasanul, et al.
Published: (2014)
by: Haque, A. K. M. Ahasanul, et al.
Published: (2014)
The impact of technology CSFs on customer satisfaction and the role of trust: an empirical study of the banks in Malaysia
by: Jan, Muhammad Tahir, et al.
Published: (2014)
by: Jan, Muhammad Tahir, et al.
Published: (2014)
Inquisitions into the complain and the non-complain customers: the Malaysian customers’ insight
by: Md. Zain, Osman
Published: (2011)
by: Md. Zain, Osman
Published: (2011)
Beliefs about Islamic advertising: an exploratory study in Malaysia
by: Shafiq, Ali, et al.
Published: (2017)
by: Shafiq, Ali, et al.
Published: (2017)
The Effect of activators on non-banking financial service receiving behavior in developing countries: An application of artificial neural network
Neural Network
by: Rashel, Md. Abu, et al.
Published: (2017)
by: Rashel, Md. Abu, et al.
Published: (2017)
Factor influences selection of Islamic banking: a study on Malaysian customer preferences
by: Haque, A. K. M. Ahasanul, et al.
Published: (2009)
by: Haque, A. K. M. Ahasanul, et al.
Published: (2009)
Exploring customer service experience equity on the customers’ behavioral intention in tourism industry
by: Hashim, Nurhazirah, et al.
Published: (2014)
by: Hashim, Nurhazirah, et al.
Published: (2014)
A conceptual model for measuring service quality in education
by: Abdullah, Kalthom
Published: (2013)
by: Abdullah, Kalthom
Published: (2013)
The impact of strategic human resource management to optimize organizational performance: application of competencies analysis
by: Kabir, SMH, et al.
Published: (2019)
by: Kabir, SMH, et al.
Published: (2019)
Corporate image of Islamic banks in Malaysia : an institutional theory approach
by: Osman, Ismah, et al.
Published: (2011)
by: Osman, Ismah, et al.
Published: (2011)
International students’ satisfaction towards internet banking at International Islamic University Malaysia: a qualitative study
by: Uddin, Bashir, et al.
Published: (2018)
by: Uddin, Bashir, et al.
Published: (2018)
Authentic leadership, trust, and employees’ work engagement: a comparative study of Islamic and conventional banks in Malaysia
by: Ahamad, Forbis, et al.
Published: (2013)
by: Ahamad, Forbis, et al.
Published: (2013)
Elements of advertisement and their impact on buying behaviour: A study of skincare products in Malaysia
by: Jan, Muhammad Tahir, et al.
Published: (2019)
by: Jan, Muhammad Tahir, et al.
Published: (2019)
Strategic management from Islamic perspective : text and cases
by: Fontaine , Rodrigue, et al.
Published: (2013)
by: Fontaine , Rodrigue, et al.
Published: (2013)
Cases studies in consumer behavior
by: Abdullah, Kalthom
Published: (2011)
by: Abdullah, Kalthom
Published: (2011)
The determinant factors that influence customers’ behavioral intention in property
by: Hashim, Nurhazirah, et al.
Published: (2018)
by: Hashim, Nurhazirah, et al.
Published: (2018)
Mediating relationship of financial practice between financial knowledge and business success: an empirical study on Malaysian small business
by: Abdullah, Moha Asri, et al.
Published: (2015)
by: Abdullah, Moha Asri, et al.
Published: (2015)
Moderating effect of income on the service environment and
customers’ behavioral intention
by: Haque, A. K. M. Ahasanul, et al.
Published: (2015)
by: Haque, A. K. M. Ahasanul, et al.
Published: (2015)
Antecedents of customer satisfaction in the higher education institutions of South Africa
by: Jager, Johan W de, et al.
Published: (2015)
by: Jager, Johan W de, et al.
Published: (2015)
The importance of loyalty card days: A study on Malaysian customers
by: Jan, Muhammad Tahir, et al.
Published: (2017)
by: Jan, Muhammad Tahir, et al.
Published: (2017)
Factors Influencing Customer Satisfaction towards E-shopping in Malaysia
by: Sarwar, Abdullah A M, et al.
Published: (2016)
by: Sarwar, Abdullah A M, et al.
Published: (2016)
Customers’ perception towards buying Chinese products: an empirical investigation in Malaysia
by: Sarwar, Abdullah Al-Mamun, et al.
Published: (2013)
by: Sarwar, Abdullah Al-Mamun, et al.
Published: (2013)
Organizational approach to Total Quality Management: a case study
by: Islam, Rafikul, et al.
Published: (2008)
by: Islam, Rafikul, et al.
Published: (2008)
Similar Items
-
Measuring online services of Bangladeshi commercial banks and its impact on customer loyalty
by: Uddin, Md. Bashir, et al.
Published: (2017) -
Corporate image of Islamic banks in Malaysia: an institutional theory approach
by: Osman, Ismah, et al.
Published: (2010) -
Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by: Annamalah, Sanmugam, et al.
Published: (2011) -
Relative efficiency of plantation companies in Malaysia: a financial ratio-based data envelopment analysis approach
by: Abdul Wahab, Abdul Hamid, et al.
Published: (2015) -
Theory of Islamic consumer behaviour : an empirical study of consumer behaviour of Islamic mortgage in Malaysia
by: Amin, Hanudin, et al.
Published: (2013)