Investigating the quality management initiatives in higher educational institutions on customer satisfaction

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Investigating the quality management initiatives in higher educational institutions on customer satisfaction

With a mandate to general demand on quality education globally, educational administrators have increasingly embraced quality management as an important process through Deming theory of quality assurance for creating global staffs’ mind-sets on quality and to enhancing a profound quality achi...

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Bibliographic Details
Main Authors:	Ayodele, Lasisi Abass, Mohd Ali, Hairuddin, Usman, Shuaibu Hassan
Format:	Article
Language:	English
Published:	Central Research Insight 2013
Subjects:	LB2300 Higher Education
Online Access:	http://irep.iium.edu.my/36473/ http://irep.iium.edu.my/36473/1/36473_QUALITY_MANAGE_journal-1.pdf

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